Terms and Conditions

0. PRE-CONTRACT INFORMATION

Below, and for your reading and understanding, are the General Terms and Conditions of Contract (hereinafter, the "General Terms and Conditions"), which will be applicable to all commercial transactions of distance purchase and sale of articles and/or products carried out electronically through the Website https://zymetric.pro (hereinafter, the Website), from the moment the OWNER OF THE WEBSITE sends the CUSTOMER the General Terms and Conditions in the order confirmation document, and not at any other prior time.

These General Conditions will remain in effect and will be valid for as long as they are accessible through the Website. If you do not agree with them, you should not use this Website.

The owner of this website reserves the right to modify, in whole or in part, the General Conditions, as well as all legal notices, guidelines and/or regulations for use included on the website, at any time. These conditions, as the case may be, will replace, supplement and/or modify the General Conditions included herein, without affecting the articles and/or products that were purchased prior to the modification.

Such modifications may be made through the Website by any legally admissible means and will be binding for as long as they are published on the website and until they are validly modified by subsequent modifications.

The OWNER OF THE WEBSITE informs the CLIENT that they can access the General Conditions by clicking on the "General Conditions of Contract" link. We recommend that the CLIENT periodically consult the General Conditions, as they may be modified. You can always consult the current version of these conditions at https://zymetric.pro/terms-and-conditions

However, THE OWNER OF THE WEBSITE reserves the right to apply, in certain cases, Specific Conditions in preference to these General Conditions when it deems it appropriate, announcing them in a timely manner.

In the event of a contradiction between the terms and conditions set forth in these General Conditions and the Specific Conditions, the conditions agreed upon in the latter instrument shall always prevail over those incompatible terms, and only with respect to those articles and/or products subject to said specific conditions.

Acceptance of this contractual document implies that the CLIENT:

You have read, understand and comprehend what is stated here.
That is a natural person or represents a legal entity with sufficient capacity to contract.
That assumes all the conditions and obligations set forth herein.

1. PARTICIPANTS AND IDENTITY OF THE PARTIES

On the one hand,

The owner of the website is IMPULSE PROMOTIONS TEAM, SL, Tax ID No. B87030961, with registered address at C/ Colmenarejo 1, 28229 – Villanueva del Pardillo (Madrid), Spain, and email address hello@zymetric.pro

And on the other hand,

The CUSTOMER, registered on the Website using a username and password, or as a guest user without needing to be registered on the Website, is responsible for the accuracy of the personal data provided to the OWNER OF THE WEBSITE.

The CUSTOMER will only be considered to be the natural or legal person who adequately accredits their status and accepts these General Conditions and the Specific Conditions that, where applicable, are applicable and that, together with the Legal Notice, the Privacy Policy and the Cookies Policy, govern our commercial relationship, from the moment the OWNER OF THE WEBSITE sends you the General Conditions in the order confirmation document, and not at any other prior time.

If you do not agree with any part of the terms, you may not purchase any of the items and/or products offered on the website.

In the case of natural persons, the purchase of articles and/or products by minors or by legal entities that do not meet the requirements set forth in these General Terms and Conditions is expressly prohibited.

Any order placed on the Website by a minor who falsifies information will be deemed to have been made under the supervision and authorization of their parents, guardians, or legal representatives.

2. PURPOSE OF THE CONTRACT

These General Conditions will regulate the commercial relationship that arises between THE OWNER OF THE WEBSITE and the CUSTOMER for the purchase of articles and/or products made on the Website.

Taking the above into account, the CUSTOMER will only be subject to the General Conditions from the moment they receive all the purchase conditions from the WEBSITE OWNER in the order confirmation document.

The contract entails the delivery of a specific service, upon payment of a specific price publicly displayed on the Website.

These Terms and any document expressly referred to herein constitute the entire agreement between the CLIENT and the OWNER OF THE WEBSITE in relation to the subject matter of the sale and replace any other prior agreement, arrangement or promise agreed upon verbally or in writing by the same parties.

The CLIENT and the OWNER OF THE WEBSITE acknowledge that they have agreed to enter into a contract without relying on any statement or promise made by the other party, except for those expressly mentioned in these Conditions.

3. CONDITIONS OF ACCESS AND USE OF THE WEBSITE

Access to the Website is free of charge, except for the cost of the connection through the telecommunications network provided by the access provider contracted by the user.

Access to most of the Website's content is completely free and does not require prior registration. However, the Website Owner makes the use of some of the articles and/or products offered on its website conditional upon the prior completion of the corresponding form, which may involve the payment of fees, if applicable.

Access to the Website by persons under 18 years of age is prohibited. However, if a minor accesses the Website, it will be presumed that such access has been made with the prior and express authorization of their parents, guardians, or legal representatives. However, THE OWNER OF THE WEBSITE reserves the right to carry out any verifications and checks it deems appropriate.

Under no circumstances will THE OWNER OF THE WEBSITE be responsible for the veracity of the data provided by the user, so each user will be solely responsible for ensuring that the information provided to THE OWNER OF THE WEBSITE is adequate, accurate and precise or, otherwise, for any possible consequences that may arise from the lack of quality of the data or from any false or inaccurate statements made.

3.1. Requirements to obtain registered user status

In order to purchase the items and/or products made available to users by THE OWNER OF THE WEBSITE, users must register in advance by providing, through the forms provided for this purpose, at least the registration data required as mandatory.

It is an essential requirement to register as a user to be over eighteen (18) years of age and to provide all the required information through the website. The registered user assumes that their user account is personal and non-transferable, and both natural persons and legal entities may register on the Website.

Every registered user will be provided with an access password, which will always be personal, non-transferable, and valid for a limited period of time. This password must meet minimum length and security requirements. The user may change or recover this password at any time by following the procedure provided on the Website. Under no circumstances will THE OWNER OF THE WEBSITE have direct access to this password except for the purpose of providing access to the Website to users.

Pursuant to the foregoing, the user is obligated to immediately notify the WEBSITE OWNER of any event that may lead to the misuse of the identifiers and/or passwords, such as theft, loss, or unauthorized access, so that they can be promptly cancelled. Until such events are reported, the WEBSITE OWNER shall be exempt from any liability that may arise from the misuse of the identifiers or passwords by unauthorized third parties.

3.2. Unsubscribe as a registered user

The user may, at any time, request to unsubscribe from the website by simply processing it through the section enabled for this purpose in the "My Account" section available on the website.

In any case, once the cancellation has been made, the user may request a new registration, subject to the right of the OWNER OF THE WEBSITE to not admit said registration in the specific cases specified in the clause called "Requirements to obtain the status of user", or in the event of a conflict or controversy arising between the parties, which is pending resolution or which has ended with recognition of fault or negligence of the user and/or harm to the OWNER OF THE WEBSITE, its collaborators and associates or its users, CLIENTS or potential CLIENTS.

3.3. Requirements to obtain guest user status

The acquisition of articles and/or products made available to consumers by THE OWNER OF THE WEBSITE is carried out as a guest user without the need for prior registration.

Natural persons over eighteen (18) years of age and legally constituted legal entities with sufficient capacity to contract, who provide through the Website all the information required as mandatory, regarding identification data, delivery address, billing data and chosen payment method, may act as guest users.

4. DESCRIPTION OF THE ARTICLES AND/OR PRODUCTS

In compliance with current regulations and, in particular, Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, THE OWNER OF THE WEBSITE offers in each section of the Website, depending on the type of article and/or product in question, information about it, its characteristics and prices:

PRODUCTS

– Technical sportswear and accessories (T-shirts, jackets, shorts, windbreakers, socks, etc.)

The articles and/or products offered, as well as others that may be offered in the future through the Website, will be delivered in exchange for the corresponding remuneration to be paid by the CUSTOMER, and will confer on the latter a right of use over them, subject to the terms, conditions and terms of these general conditions and any specific conditions that may be established.

However, THE OWNER OF THE WEBSITE reserves the right to withdraw or change the articles and/or products offered through the Website, by simply changing their content.

Thus, the articles and/or products offered at any given time on the Website will be governed by the General Conditions in force in each case. Likewise, THE OWNER OF THE WEBSITE may cease offering access to the aforementioned services at any time and without prior notice.

The descriptions established in each case will govern the provision by the OWNER OF THE WEBSITE of the services offered to the CLIENT.

4.1. Indication and validity of prices

The prices of items and/or products are always shown in Euros (€) and include the corresponding Value Added Tax (VAT) or other taxes that may be applicable and which will be in force at all times.

The prices shown on the Website apply exclusively to the items and/or products offered through said Website and for as long as they remain published and are automatically applied by the final phase of the contracting process.

The owner of this website expressly reserves the right to change prices at any time without prior notice. However, in all cases, the current rates indicated at the time the order is placed will apply.

Any payment made to the WEBSITE OWNER will result in the issuance of an invoice in the name of the CUSTOMER. This invoice will be automatically sent to the email address provided by the CUSTOMER.

By checking the box "I authorize and request the sending of the purchase invoice in electronic format" that appears at the end of the contracting process, the CUSTOMER authorizes and gives his express consent to the OWNER OF THE WEBSITE for the purchase invoice of the order to be issued and sent by the OWNER OF THE WEBSITE to his email in electronic .pdf format, except in the case that the CUSTOMER does not authorize it and expressly requests the sending of the purchase invoice in paper format by ordinary postal mail.

To do so, you must contact Customer Service at hello@zymetric.pro and request a paper invoice for your order. The WEBSITE OWNER will send this invoice by regular mail to the address provided by the CUSTOMER.

For any information regarding the order, to change your shipping and billing addresses or to correct errors in the data provided, the CUSTOMER must contact THE OWNER OF THE WEBSITE through the email address hello@zymetric.pro In all cases, the order number assigned to you and indicated in the purchase confirmation email must be indicated in the subject of the message or in the call made.

5. PURCHASE PROCESS

The online store's ordering process can only be completed in Spanish.

All order processing, contract completion, and subsequent communications with the customer will be conducted in Spanish.

If it can be carried out in another language, this will be indicated before starting the contracting process.

The CUSTOMER, as a guest user, without prior registration, must freely and voluntarily provide the personal data requested in the order form in order to acquire the services offered by THE WEBSITE OWNER.

In any case, the WEBSITE OWNER's contracting platform will inform the CLIENT, once the contracting process has been completed, via email, regarding all the features, price, contracting date, and execution period of the acquired service.

Once the CUSTOMER account has been created, please be advised that, in accordance with the requirements of Article 27 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the contracting procedure will follow these steps:

To proceed with the purchase of items and/or products, the CUSTOMER must select the items they wish to purchase and add them to their “Shopping Cart” by clicking on the “ADD TO CART” button.
The CUSTOMER may check at any time during the purchasing process which items and/or products have been successfully added to their "Shopping Cart," which must show the number of items and/or products selected, by clicking on the shopping cart icon located at the top right of each page.
The CUSTOMER will see a detailed summary of the items and/or products in their “Shopping Cart”, which includes:

Service Description
Unit price
Amount
Subtotal items and/or products (VAT included)
Total to pay

The CUSTOMER will then be shown an electronic form that must be completed with their complete personal information and billing address.
Before proceeding with the order, the CUSTOMER must carefully read these general conditions and the basic data protection information made available to them, accepting them in their entirety by checking the following checkbox:

□ I agree to the basic data protection information made available to me and to the General Terms and Conditions, accepting both without reservation.

As a payment system for your order, the CUSTOMER will use one of the payment methods established by THE OWNER OF THE WEBSITE on the website.
The order will be processed once the CUSTOMER clicks the “Order with payment obligation” button at the bottom of the page.
Once the purchase has been made, the CUSTOMER will receive a purchase confirmation, "Proof of Purchase," to the email address provided. This confirmation will serve as proof of purchase and can be printed on paper. The order confirmation and Proof of Purchase will not be valid as an invoice.

Communications, purchase orders and payments that intervene during the transactions carried out on the Website could be archived and kept in the computerized records of the OWNER OF THE WEBSITE in order to constitute a means of proof of the transactions, in any case, respecting the reasonable conditions of security and the laws and regulations in force that are applicable in this regard, and particularly taking into account REGULATION (EU) 2016/679 of the EUROPEAN PARLIAMENT and of the COUNCIL, of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and the free circulation of these data and which repeals Directive 95/46 / EC (GENERAL DATA PROTECTION REGULATION - GDPR EU 2016/679) and in Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD) 3/2018), and the rights that assist Users in accordance with the privacy policy of this Website.

6. TECHNICAL MEANS TO CORRECT ERRORS

The CUSTOMER is informed that if he/she has provided incorrect data when placing his/her order on the Website, he/she may modify said data by contacting THE OWNER OF THE WEBSITE by sending an email to hello@zymetric.pro

7. PAYMENT METHODS

To proceed with payment, the CUSTOMER must follow each and every one of the instructions displayed on the Website. Payment for the price of the items and/or products may only be made using the payment methods indicated on the Website at any time.

In the case of payment by credit and/or debit card, payment will be subject to verification and authorization by the issuing entity. However, if the entity does not authorize the payment, the purchase process cannot continue. The order will be automatically canceled, and the purchase of the requested service will be deemed not to have been completed. The price of the service, as well as any applicable taxes, will be displayed at the time the order is placed.

With the aim of strengthening the security and protection of online purchases, THE OWNER OF THE WEBSITE has implemented the necessary processes to improve the security of transactions by incorporating a payment service provider and a banking intermediary that guarantee the confidentiality and security of transactions, requiring authentication for each purchase made through the website in the cases required by the payment security regulations (PSD2).

All payment orders are identified by a code generated by the payment provider. Without this code, no transaction will be authorized by the corresponding bank. This code will be used by the WEBSITE OWNER to process the corresponding payments without having to store payment card information.

Under no circumstances will THE OWNER OF THE WEBSITE store the data provided by CUSTOMERS through the payment gateway on its own computer systems. These data will only be retained while the purchase is being made, payment is being made, and until the withdrawal period has elapsed.

As a payment system, there are several payment methods established on the Website so that the CUSTOMER can place his or her order at his or her discretion:

– Credit and/or debit card : The website uses the REDSYS e-commerce payment gateway of the entity … All data provided for these purposes is encrypted to ensure maximum security. It is hosted on a secure server certified according to the “Secure Socket Layer” protocol. Both personal and banking data will be protected with all the security measures established by REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and the free circulation of these data, and repealing Directive 95/46 / EC (General Data Protection Regulation - GDPR EU 2016/679) and by Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD 3/2018) and with complete confidentiality. Under no circumstances will the data provided by CLIENTS through the payment gateway be stored, and will only be kept while the purchase is made, payment is made and until the withdrawal period has elapsed.

– PayPal: The CUSTOMER can pay for their shopping cart using the PayPal payment gateway. If you choose this option, you can also use your credit or debit card as a payment method.

– Bizum: If the CUSTOMER wishes to make payment through the payment service provider Bizum, the secure payment system will be used; the payment gateway will inform the WEBSITE OWNER of the corresponding payment.

When you place your order and select this payment method, you'll receive an email with the order number and the bank account where the deposit should be made upon confirming the transaction. Please indicate the order number in the comments section.

The CUSTOMER'S purchase may be postponed for anti-fraud verification. It may also be suspended for a longer period of time for a more thorough investigation to prevent fraudulent transactions.

8. VALUE ADDED TAX

Pursuant to Article 68 of Law 37/1992, of December 28, on Value Added Tax, the provision of services shall be deemed to be located within the territory applicable to Spanish VAT, except in the Canary Islands, Ceuta, and Melilla, where their corresponding tax rates apply. The applicable VAT rate shall be the legally applicable rate at any given time, depending on the specific service in question, except in those cases where it does not apply.

In this same sense, and in accordance with COUNCIL DIRECTIVE (EU) 2017/2455 of 5 December 2017 amending Directive 2006/112/EC and Directive 2009/132/EC as regards certain obligations regarding value added tax for the supply of services, purchase orders will be located, for their provision, in the Member State of the European Union where the address appearing in the purchase order is located and, therefore, the applicable VAT will be the one in force in said Member State.

9. ORDER PROCESSING

Once receipt of payment for the total amount indicated in the purchase process has been verified, the WEBSITE OWNER will begin processing the order.

The OWNER OF THE WEBSITE does not guarantee the price offered in this order for more than five days from its date. If payment has not been made within five days by the established means, the price may be modified.

A shipping note is attached to the merchandise, once the transport agency, depending on the shipping method chosen by the CUSTOMER, has confirmed to the WEBSITE OWNER that the merchandise has been delivered correctly.

To this end, the CUSTOMER agrees that the invoice may be sent by THE WEBSITE OWNER electronically to the email address provided. The CUSTOMER may revoke this consent at any time by sending an email to hello@zymetric.pro to receive the invoice in paper format.

It is also recommended that the CUSTOMER print and/or save a copy of the terms of sale on a durable medium when placing their order, as well as the receipt sent by THE WEBSITE OWNER by email.

THE OWNER OF THE WEBSITE will deliver the products in the same way as they appear on the website.

A delivery note detailing the entire order's merchandise accompanies each shipment. The recipient is required to verify that the order number and the delivery note number match. They must also verify that the number of packages shown on the carrier's delivery document matches the number of packages delivered.

Upon delivery of the goods, the user must sign the delivery note, confirming their acceptance of the delivery.

The merchandise travels to its destination fully insured by the OWNER OF THE WEBSITE, the cost of said insurance being included in the price corresponding to the handling and shipping section.

In the event of any incident detected during the delivery of the merchandise, the CUSTOMER must contact us using the CONTACT form, indicating in the message all aspects related to the incident with the delivery of the merchandise.

10. PRODUCT SHIPPING CONDITIONS

The items purchased through the website will be sent to the postal address indicated on the order form, protected in cardboard boxes, by the transport agencies Correos Express and Tipsa for shipments to Spain and the transport agencies ZELERIS and DHL for international shipments, contracted for this purpose by the owner of the website. The delivery address may not be a post office box or public place, such as public roads, squares, stations, airports or similar.

The delivery time for products will depend on the destination of the shipment, and in any case begins from the moment the WEBSITE OWNER receives the amount of the order.

However, it will not be held liable for any failure to meet these deadlines, provided that this is due to causes beyond the control of the OWNER OF THE WEBSITE.

If, for reasons beyond the control of the WEBSITE OWNER, the product ordered is unavailable, we will offer to replace the requested product with another of the same price and similar quality, without prejudice to your right to cancel the order and request a refund of the amounts paid.

If the delay in delivery is attributable to the WEBSITE OWNER and exceeds 30 days from the payment confirmation date, the user may terminate the contract without any compensation other than the return of the full amount paid for the merchandise whose delivery was delayed. The WEBSITE OWNER will refund this amount upon written request from the CUSTOMER, and after returning the merchandise if it was delivered to the CUSTOMER before requesting the WEBSITE OWNER to terminate the contract in writing.

Likewise, THE OWNER OF THE WEBSITE will not be liable for any loss of profits or consequential damages, direct or indirect, and its maximum liability in any case will be the value of the merchandise.

10.1. Order delivery times and availability

Orders placed by the CUSTOMER through the website can currently be shipped to residents of any city in the Spanish mainland and the Balearic Islands, countries that make up the European Union, Switzerland, the United Kingdom, and the rest of the world.

In application of Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on measures to prevent unjustified geo-blocking and other forms of discrimination based on CUSTOMERS' nationality, place of residence or place of establishment in the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394, and Directive 2009/22/EC, consumers and users will have the right to free access to any online store regardless of the European country in which they reside, since it is prohibited to block access to an e-commerce page.

Therefore, THE OWNER OF THE WEBSITE informs that the sale of the articles and/or products offered is not limited to residents of the Canary Islands and the autonomous cities of Ceuta and Melilla, although it informs that it does not ship articles and/or products to residents of the Canary Islands and the autonomous cities of Ceuta and Melilla, and warns these consumers that if they make purchases through the website, the methods and costs of shipping the articles and/or products purchased to their respective places of residence will be at their expense, AFEIRA completely disclaiming any responsibility in this regard.

Once payment for the order has been confirmed, if the requested products are available, the orders will be shipped from our warehouse to the delivery address indicated by the CUSTOMER.

Delivery times for orders will depend on the physical location of the CUSTOMER or, where applicable, the recipients, if any, as well as the time the order is placed (Spanish mainland time).

10.2. Delivery times and shipping costs of orders

Orders will be delivered to the address freely designated by the CUSTOMER and will be delivered, depending on the shipping method chosen by the CUSTOMER, within the following timeframes:

Country/area

Shipping cost

Free of charge from

Estimated delivery time

SPAIN

Peninsula

5 €

60 €

24/48 hours

Balearics

7 €

60 €

24/48 hours

Andorra

35 €

No minimum

1-3 days

PORTUGAL

Peninsular Portugal

9 €

120 €

24/48 horas

EUROPE 1

Germany, Austria, Belgium, Denmark, Finland, France, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Sweden, Vatican

20 €

200 €

1-3 days

EUROPE 2

Bulgaria, Cyprus, Croatia, Slovakia, Slovenia, Estonia, Gibraltar, Guernsey, Hungary, Jersey, Latvia, Liechtenstein, Lithuania, Malta, Morocco, Norway, Poland, Czech Republic, Romania, San Marino, Switzerland

20 €

200 €

3-5 days

UNITED KINGDOM

United Kingdom

25 €

No minimum

1-3 days

AMERICA 1

Canada,

USA

35 €

No minimum

3-5 days

AMERICA 2

Argentina, Brazil, Chile, Mexico, Panama, Uruguay

35 €

No minimum

5-7 days

OCEANIA

Australia, New Zealand

35 €

No minimum

5-7 days

ASIA

China, South Korea, Hong Kong, Japan, Singapore

40 €

No minimum

5-7 days

Shipping costs, including applicable taxes, will be displayed during the product checkout process before placing your order.

All orders are processed and shipped Monday through Friday. We process orders within 48 hours of purchase. Once the order has shipped, the CUSTOMER will receive a shipping confirmation email with a tracking link. Please check your email provider's secondary folders or email us at hello@zymetric.pro if you do not receive your shipping confirmation.

Orders leave our warehouse at 5 PM GMT+1 (working days Monday to Friday).

Orders placed during the weekend or on non-business days will require additional processing time.

As a general rule, and unless there are circumstances arising from the customization of the products, or unforeseen or extraordinary circumstances arise, we will send you the order consisting of the selected item(s) and/or product(s) within the delivery times indicated above and, in any case, within a maximum period of 30 working days from the date of order confirmation.

Delivery times for orders due to the COVID-19 health crisis.

The OWNER OF THE WEBSITE informs, so that CUSTOMERS can manage their expectations, that the current situation we are going through may affect normal order delivery times.

Customers are also informed that the availability of products offered in the online store may be subject to restrictions on delivery times and schedules.

Therefore, the OWNER OF THE WEBSITE offers CUSTOMERS, in the event that deliveries are impossible or may be delayed beyond the established deadline, the option of sending the orders once the current situation has passed, or of canceling the order, refunding the amount paid as quickly as possible.

How orders will be delivered during the COVID-19 health crisis.

Establishment of delivery systems that do not require collecting the CUSTOMER's signature upon receiving the order, such as recording personal information.
Place the order at the door of the home, respecting the safety distance until it is picked up by the recipient.
They will not share the elevator with anyone else to maintain social distancing.

Hygiene measures for preparing orders due to the COVID-19 health crisis.

Due to the COVID-19 health crisis, the WEBSITE OWNER has adopted the following hygiene measures when preparing packaging for orders placed through the online store:

Periodic disinfection of order preparation tables or counters.
Wash your hands with soap and water before and after preparing your order.
Disinfection of packaging before delivery to the transport agency.

10.3. Delivery & Customs

All domestic and international shipments require a signature upon delivery.

EU orders: Border duties and taxes will not apply to orders within the European Union.

International orders: Tariffs may apply to orders destined for non-European countries that arrive in the destination country.

The recipient is solely responsible for any customs fees charged to an order at the time of delivery.

How does Brexit affect me if I'm in the UK?

The United Kingdom is no longer part of the European Union. All orders are shipped from our warehouse in Spain, so if you're shipping to the United Kingdom, please note:

Orders under 135 GBP/150€ will have no additional costs.
Orders over 135 GBP/150€ will be subject to additional customs charges upon entry to the UK.

The website owner is not responsible for any additional charges applied at the UK border. The recipient is responsible for any additional costs that may apply to their shipment.

UK Returns: To process returns from the UK, please follow the instructions in our Returns Policy or email us at hello@zymetric.pro

10.4. Impossibility of delivery

If we are unable to deliver your order, we will try to find a safe place to leave it. If we cannot find a safe place, your order will be returned to us. We will also leave you a note explaining where your order is and how to arrange for it to be sent again. If you will not be at the delivery location at the agreed time, please contact us to arrange delivery on another day.

If, after 15 days from when your order is available for delivery, the order has not been delivered for reasons not attributable to the WEBSITE OWNER, we will understand that you wish to withdraw from the contract and will consider it terminated. As a consequence of terminating the contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method we offer) without undue delay and, in any event, within a maximum of 14 days from the date we consider the contract terminated. Please note that shipping costs resulting from termination may incur additional costs, and we will therefore be authorized to charge you for the corresponding costs.

If for any reason we are unable to meet the delivery date, we will inform you and give you the option to continue with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid.

For the purposes of these Terms and Conditions, "delivery" or the order will be deemed to have occurred when you or a third party designated by you acquire physical possession of the products, evidence of which will be provided by signing for receipt of the order at the agreed delivery address.

THE OWNER OF THE WEBSITE assumes no liability when delivery of the order is not made as a result of the data provided by the CUSTOMER being false, inaccurate or incomplete or when delivery cannot be made for reasons beyond the control of the shipping company assigned for this purpose, such as the absence of the recipient at home or due to a loss of the package caused by the transport company, for reasons or causes that are unforeseeable or unavoidable.

Without prejudice to the foregoing, THE OWNER OF THE WEBSITE must adopt the measures required of a diligent merchant so that delivery can be made within the agreed time, and if not, as soon as possible, to the satisfaction of both the sender and the recipient, for which reason no liability may be attributed to THE OWNER OF THE WEBSITE.

Delivery times for orders will be directly affected by the availability of the products in the order placed by the CUSTOMER. Any delays that may occur will be communicated by the WEBSITE OWNER via email. Once you receive your order, please check that it contains all the products requested and that they are in good condition.

If the CUSTOMER does not receive the order within the delivery times established in these conditions and from the date the product leaves our warehouse, they can contact us via email at hello@zymetric.pro

The OWNER OF THE WEBSITE will do everything possible to meet the indicated delivery deadline and if it becomes aware that for any reason it will not be able to meet it, it will notify the CUSTOMER via email.

THE OWNER OF THE WEBSITE will inform the CUSTOMER of the unavailability of the product or the impossibility of supplying the requested product.

The CUSTOMER may decide whether to cancel the order request or, if applicable, request a quote for an alternative product with similar characteristics.

10.5. Promotional Codes: Terms and Conditions

The WEBSITE OWNER may issue single-use promotional codes as an incentive to customers. When the WEBSITE OWNER believes a customer has intentionally circumvented the measures in place to restrict such use, the WEBSITE OWNER may adjust the customer's subsequent order accordingly. When using promotional codes, it is the customer's responsibility to ensure that the promotion or discount in question is accurately reflected at checkout and during the applicable period.

Customers must contact THE WEBSITE OWNER immediately if they detect any errors or if the promotional code is not applied correctly to their purchase.

The types of offers and promotions offered by THE WEBSITE OWNER may vary depending on their needs, indicating in each of the promotional codes made available to CUSTOMERS to which product purchases they can be applied, their advantages, and their expiration dates.

The offer is subject to valid registration and acceptance of the website's standard terms and conditions.

The promotional code is non-transferable and cannot be sold or redeemed. Only one promotional code may be used per customer, and it applies exclusively to product purchases made through the online store. Use of any promotional code constitutes acceptance of these terms and conditions.

11. CANCELLATION OF ORDERS

11.1. Information on exercising the legal right of withdrawal

When the CUSTOMER is a consumer and the contract is concluded without the simultaneous physical presence of the CUSTOMER and the WEBSITE OWNER (distance selling), the CUSTOMER shall enjoy the right of withdrawal described in this section.

The CUSTOMER has the right to withdraw from the purchase made through the Website and therefore, if not satisfied, and provided that the nature of the service purchased allows it, may return it within a maximum period of fourteen (14) calendar days and without the need for justification, provided that the first individual session of the contracted training course has not been given. Once the start date of the contracted service has begun, the CUSTOMER will not have any right to a refund.

The deadline for exercising this right is 14 calendar days from the receipt of the product by the CUSTOMER or from the conclusion of the contract in the case of services, with no penalties for exercising it.

To exercise the right of withdrawal, the CUSTOMER must notify the CUSTOMER of their decision to withdraw from the contract through a declaration made in any legally acceptable manner. They may use the standard withdrawal form below, although its use is not mandatory.

11.2. Legal withdrawal form template

Data of the OWNER OF THE WEBSITE

IMPULSE PROMOTIONS TEAM, SL
NIF: B87030961
Address: C/ Colmenarejo 1, 28229 – Villanueva del Pardillo (Madrid), Spain
Email: hello@zymetric.pro

I hereby inform you that I withdraw from the sales contract for the following product and/or service ___ purchased on ___
Consumer name
Consumer address
Signature
Date

To exercise the right of withdrawal, the CUSTOMER must notify the OWNER OF THE WEBSITE of their decision to withdraw from the purchase contract by means of a written communication addressed to the postal address C/ Colmenarejo 1, 28229 – Villanueva del Pardillo (Madrid), Spain or by email to hello@zymetric.pro If you use this option, we will inform you without delay by email of receipt of said withdrawal.

Click here to download the withdrawal form

11.3. Consequences of the legal right of withdrawal

In the event of withdrawal, THE OWNER OF THE WEBSITE will refund the consumer the total amount of the purchase, before fourteen (14) calendar days have elapsed from the date on which it has been informed of the consumer's decision to withdraw from the contract using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly provided otherwise and as long as the consumer does not incur any expenses as a result of the refund.

The refund of the purchase amount will be made through the same payment method with which the service was acquired by the CUSTOMER.

To comply with the withdrawal period, it is sufficient for you to send the communication regarding your exercise of this right, in the form and substance described, before the corresponding deadline expires.

11.4. Exceptions to the legal right of withdrawal

Excluded from the legal right of withdrawal are those articles and/or products that, due to their very nature, are impossible to carry out, without prejudice to the corresponding claim for damages suffered, including, specifically, but not exclusively:

articles and/or products made according to the consumer's specifications or clearly personalized, or which, by their nature, cannot be returned or may deteriorate.
Products sealed for hygiene or health reasons that have been unsealed and/or used after delivery, such as underwear and swimwear.
products that are used, worn, damaged, washed, or altered in any way.
articles and/or products that are made to order.

The exception to the right of withdrawal for online courses will apply once THE CLIENT has completed the first session of the online course via videoconference.

The CUSTOMER's right of withdrawal expires early if THE WEBSITE OWNER, with the CUSTOMER's express consent or at their initiative, has already fully performed the contracted service before the withdrawal period expires.

Thus, the CUSTOMER does not have a legal right of withdrawal if THE OWNER OF THE WEBSITE provides services tailored to the CUSTOMER's specifications, supplies products that are clearly designed according to the CUSTOMER's needs, that have been unsealed and/or used after delivery, or if the CUSTOMER himself has ordered the provision of a service before the expiry of the withdrawal period.

12. WARRANTIES APPLICABLE TO THE PRODUCTS

When the product or products purchased by the CUSTOMER on the website present a lack of conformity because they do not correspond to the characteristics offered, present defects that prevent their normal use in accordance with their nature, or do not offer the benefits described for the same, the CUSTOMER will have the right to remedy the acquired good within a period of two years, from the date of delivery and under the conditions and with the means of proof regulated in the Consolidated Text of the General Law for the Defense of Consumers and Users, without prejudice to the powers of the OWNER OF THE WEBSITE to verify the veracity of the defects, their origin and the time of their appearance.

In any case, the CUSTOMER must contact the WEBSITE OWNER within a maximum period of two months from the detection of the defect, and must inform them of the nature of the problem, the time and conditions of its occurrence.

In those cases that justify the application of the guarantee, THE CUSTOMER, due to the lack of conformity of the products, has the right to the replacement of the product, to a reduction in price or to the termination of the contract, in accordance with the provisions of article 118 and following of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

In the event of a defective product, the OWNER OF THE WEBSITE must proceed, as appropriate, with repair, replacement, price reduction, or termination of the contract. These actions will be free of charge to the consumer and user. In all cases, the regulations regarding the warranty for the sale of consumer goods established by applicable law will apply.

Products modified, manipulated, integrated, or added by the CUSTOMER are excluded from the warranty. The warranty does not apply to products that have been damaged during shipping or as a result of misuse by the CUSTOMER.

The warranty does not cover defects caused by incorrect use of the product and/or manipulation other than that necessary to establish its nature or characteristics.

Warranties apply provided the product has been used correctly according to its technical specifications. Misuse, normal wear and tear, negligence, accidents, alterations, or modifications of the product will not be accepted as warranties.

We recommend that before making any purchase, the CUSTOMER be informed of the quality and features of the products they intend to purchase, as the performance of some products may decrease with use. Obviously, this loss of functionality is not covered by the warranty.

The following are therefore excluded from the warranty:

Defects and deterioration caused by external factors, accidents, wear and tear and by use not in accordance with the instructions of the OWNER OF THE WEBSITE
Products modified by the CUSTOMER or any other person not authorized by the OWNER OF THE WEBSITE

To learn about the steps to follow in the event of a product problem, you can contact our CUSTOMER SERVICE AND AFTER-SALES SERVICE directly by email at hello@zymetric.pro.

13. RETURNS

Does Zymetric offer free returns?

At Zymetric, we believe that protecting the environment is everyone's responsibility. That's why we apply the exact same cost to returns as the shipping company charges us, and we deduct it from the refund amount.

If the reason for the return is a defective product or an error on our part, we will cover all costs so the process is free for you.

How can I make a return to Zymetric?

If something isn't exactly what you expected, please email us at hello@zymetric.pro within 30 calendar days of receiving your order. We'll take care of everything: we'll send a courier to your door, and the process will be quick, simple, and hassle-free. Because taking care of you is also part of our commitment.

Products must be returned in their original condition, undamaged, free of stains or odors, and unwashed. They must also have their original tags attached.

We do not accept returns on masks, socks, or gift cards.

Place the item(s) you wish to return in the same bag or box in which you received them and affix the carrier's return label to the outside. Then, drop the package off at one of our drop-off points or wait for our shipping agency to pick it up at the address you provide.

Treat garments with care

We appreciate you treating the items with care. Fold them carefully and make sure they are protected from any external influences. Reuse the packaging you received your order in to send your items back.

Quality control

When your return arrives, we'll perform a quality check to ensure the garments are in their original condition. If an item is returned in a condition that doesn't meet our requirements, we won't be able to process your return. You can receive the item back as long as you cover the shipping costs.

In order for us to process your return quickly, we require the items to be in their original condition:

- Clean and unused
- With all its labels
- No stains or odors

Once I make a return, how long will it take to get my money back?

Once we receive the product(s) at our warehouse, we will check their condition and issue the refund to the same payment method used for the original purchase, deducting only the amount associated with the return shipping costs, which the customer is responsible for. The return process may take up to 14 days (depending on the payment method) after receiving the refund.

Defective Garment

Although we make every effort to ensure you receive our pieces in perfect condition, it may happen that you receive a garment in poor condition.

If for any reason you received a defective garment or have any issues with it after a short time, please write to us at hello@zymetric.pro , indicating the problem along with photos of the defective garment. These things shouldn't happen, and we'll do everything possible to ensure you receive our pieces in perfect condition.

The CUSTOMER has the option of returning products received in poor condition, whether due to defects or manufacturing defects (provided that said defects were not due to improper handling or use by the CUSTOMER), or that have been damaged in transit.

In the case of a defective product, the WEBSITE OWNER is liable for any lack of conformity that becomes apparent within two years of delivery. The consumer and user must inform the WEBSITE OWNER of any lack of conformity as soon as they become aware of it.

In cases where the CUSTOMER considers that at the time of delivery the product does not comply with the terms of the contract, he/she must contact THE OWNER OF THE WEBSITE as soon as possible via email at hello@zymetric.pro , providing the product details, verifying the defect/damage by sending photographs that prove that the product is actually damaged, deteriorated or defective.

The OWNER OF THE WEBSITE only accepts returns of products purchased on the Website that are unopened, have not been tampered with, or are defective, within a maximum period of 30 days from the date of delivery of the merchandise.

It is not mandatory that products be returned in their original packaging. THE WEBSITE OWNER informs the CUSTOMER that if products are not returned in their original packaging, the goods may be depreciated.

The costs incurred for shipping to return the product will be borne by the CUSTOMER, except in the case of a manufacturing defect.

Once the original merchandise has been received, its condition will be checked and THE OWNER OF THE WEBSITE will notify the CUSTOMER by email whether they are entitled to an exchange for a new product or a refund.

However, we may withhold reimbursement until we have received the goods, or until the CUSTOMER has provided proof of the return of the products, whichever condition is met first.

If, on the other hand, once the merchandise has been received and THE OWNER OF THE WEBSITE has examined it and accepted the return, the CUSTOMER will be notified by email, proceeding to refund the amounts paid by the CUSTOMER through the same payment method used for the purchase within 7 business days.

To learn about the steps to follow for returning a product that is damaged during shipping, incorrect, or defective, you can contact our CUSTOMER SERVICE AND AFTER-SALES SERVICE directly via email at hello@zymetric.pro

Click here to download the complaints form

14. INFORMATION ON THE PROCESSING OF PERSONAL DATA

In accordance with the provisions of REGULATION (EU) 2016/679 of the EUROPEAN PARLIAMENT and of the COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (GENERAL DATA PROTECTION REGULATION – GDPR EU 2016/679) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD 3/2018), THE OWNER OF THE WEBSITE informs CLIENTS AND/OR USERS of the Website that all personal data they provide by completing the electronic contact or registration forms on the Website, by sending emails to the various email accounts under the Internet domain zymetric.pro They are part of the Register of Processing Activities (RAT) of the OWNER OF THE WEBSITE , which will be updated periodically in accordance with the provisions of the GDPR EU 2016/679 , for use by the different departments of the company in order to be able to provide the client and/or user with our services, process them (management of shipments, collection and shipping of the items and/or products purchased), send the newsletter about offers, promotions and recommendations of the OWNER OF THE WEBSITE, as well as send commercial communications about our items and/or products by letter, telephone, email, SMS/MMS, WhatsApp, Telegram or by other equivalent means of electronic communication, provided that the interested party has consented to the processing of their personal data for this purpose.

The legitimacy of processing is based on the execution of a contract to which the data subject is a party, or for the implementation of pre-contractual measures at the request of the data subject, or for obtaining the data subject's express consent. We will retain your personal data as long as there is a mutual interest in doing so, from the moment you give us your consent until you revoke it or request restriction of processing. In such cases, we will retain your data in a blocked form for the legally required periods. The data will not be disclosed to third parties, except where legally required.

By entering their data into the electronic forms on the Website, the CLIENT gives their explicit and unequivocal consent to the WEBSITE OWNER to process the personal data provided, in compliance with the purposes mentioned in the previous section.

Such data will not be transferred by THE WEBSITE OWNER to third parties without the explicit and unequivocal consent of the CLIENT. All of this is without prejudice to the WEBSITE OWNER's obligation to cooperate with the competent administrative and judicial bodies that may request data from the affected CLIENT.

Likewise, THE OWNER OF THE WEBSITE informs the CLIENT of the possibility of exercising the rights of access to personal data, rectification, deletion (right to be forgotten), limitation of processing, data portability, opposition to processing and not being subject to automated individual decisions and, when the processing is based on consent, the right to withdraw it at any time, by means of a letter addressed to the postal address C/ Colmenarejo 1, 28229 – Villanueva del Pardillo (Madrid), Spain or through the email address hello@zymetric.pro, attaching the affected party, in both cases, a valid proof of identity, such as a photocopy of the DNI/NIE/Passport, and clearly indicating the right they wish to exercise.

If you consider that the processing does not comply with current regulations or you consider your rights have been violated, you may also file a complaint with the Spanish Supervisory Authority at https://www.aepd.es. You can consult our Privacy Policy at https://zymetric.pro/privacy-policy.

15. LIABILITY AND EXEMPTION FROM LIABILITY

THE OWNER OF THE WEBSITE cannot guarantee the technical continuity of the Website's online store, the absence of errors or service interruptions, or that the Website will be available or accessible 100% of the time. The Website is hosted on a secure server with the necessary SSL security certificate. These are the tools available to the OWNER of the WEBSITE to monitor for the absence of viruses, worms, or any other harmful computer elements.

Under no circumstances will the unavailability of the Website, or the existence of errors therein, entitle the CLIENT or third parties to claim any type of compensation or compensatory benefit under any circumstances.

16. INTELLECTUAL AND INDUSTRIAL PROPERTY

The Website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, designs, logos, text and/or graphics are the property of the OWNER OF THE WEBSITE or, where applicable, have a license or express authorization from the authors.

All content on the Website is duly protected by intellectual and industrial property regulations and registered in the corresponding public registries.

The total or partial reproduction, use, exploitation, distribution and commercialization, requires in all cases the prior written authorization of the OWNER OF THE WEBSITE.

Any use not previously authorized by the OWNER OF THE WEBSITE will be considered a serious breach of the author's intellectual or industrial property rights.

Any designs, logos, text and/or graphics not belonging to the OWNER OF THE WEBSITE and that may appear on the Website belong to their respective owners, who are responsible for any possible controversy that may arise regarding them.

THE OWNER OF THE WEBSITE recognizes the corresponding industrial and intellectual property rights in favor of their owners. Their mere mention or appearance on the Website does not imply the existence of any rights or responsibility on the part of THE OWNER OF THE WEBSITE over them, nor does it imply any endorsement, sponsorship or recommendation by the OWNER.

17. LINKS

The establishment of a hyperlink does not imply in any case the existence of relations between THE OWNER OF THE WEBSITE and the owner of the Website on which it is established, nor the acceptance and approval by THE OWNER OF THE WEBSITE of its contents or services.

Anyone intending to establish a hyperlink must first request written authorization from the WEBSITE OWNER. In any case, the hyperlink will only allow access to the home page of the websites. Users must also refrain from making false, inaccurate, or incorrect statements or indications about the WEBSITE OWNER, or from including illegal content that violates good morals and public order.

The owner of the website is not responsible for the use that each user makes of the information made available on the website or for any actions taken based on it.

THE OWNER OF THE WEBSITE assumes no responsibility for the information contained on third-party websites that may be accessed through links from any website owned by THE OWNER OF THE WEBSITE. The presence of links on the OWNER's Website is for informational purposes only and in no way constitutes a suggestion, invitation, or recommendation regarding such websites.

18. COMPLETE AGREEMENT

These terms and conditions have been presented in advance, in accordance with current legislation. Furthermore, THE OWNER OF THE WEBSITE makes these General Conditions available to you so that they may be stored and reproduced, thereby fulfilling the legal obligation to provide prior information.

The owner of this website reserves the right to modify, at any time and without prior notice, the presentation and configuration of the website's online store, its functionalities, and/or the content included therein. It also reserves the right to cease providing services at any time, while maintaining intact any commercial or other obligations acquired up to that point.

If any provision or provisions of these Purchase Conditions are deemed invalid or unenforceable, in whole or in part, by any competent court, tribunal, or administrative body, such invalidity or unenforceability shall not affect the remaining provisions. In such a case, the affected clause or clauses shall be replaced by another or others that are as close in effect as possible to those replaced.

19. CUSTOMER SERVICE AND AFTER-SALES

To make any kind of query, make a suggestion, or submit a complaint or claim related to the purchase of articles and/or products, you can do so by completing the contact form on the Website or through the email address hello@zymetric.pro

20. EUROPEAN ONLINE DISPUTE RESOLUTION PLATFORM

If the CUSTOMER has experienced a problem with an online purchase or service, they may use this means to file any complaint related to said purchase or service, as well as opt for an out-of-court resolution of the dispute.

Pursuant to the provisions of Article 14.1 of Regulation (EU) 524/2013 applicable throughout the European Union and Law 7/2017, of November 2, which incorporates into Spanish law Directive 2013/11/EU of the European Parliament and of the Council of May 21, 2013, on alternative dispute resolution for consumer disputes, THE OWNER OF THE WEBSITE makes the following link available to users of the Website: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES

Through this link, Website CUSTOMERS will be able to access the European Online Dispute Resolution (ODR) Platform for consumer disputes.

21. EVENTS BEYOND OUR CONTROL

We will not be liable for any failure to perform, or delay in performance of, any of our obligations under this Agreement that results from events outside our reasonable control ("Force Majeure Event").

Force Majeure Events shall include any act, event, failure to exercise, omission or accident beyond our reasonable control and, among others, the following:

Strikes, lockouts or other protest measures.
Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or any other natural disaster.
Impossibility of using trains, ships, airplanes, motor vehicles or other means of transport, public or private.
Inability to use public or private telecommunications systems.
Acts, decrees, legislation, regulations or restrictions of any government or public authority.

Obligations will be deemed suspended for the duration of the Force Majeure Event, and we will have an extension of the deadline for fulfilling such obligations for a period equal to the duration of the Force Majeure Event. We will use all reasonable efforts to bring the Force Majeure Event to an end or to find a solution that will allow us to fulfill our obligations despite the Force Majeure Event.

22. JURISDICTION

These General Conditions are governed by Spanish law. The parties submit, at their discretion, to the courts of the user's domicile for the resolution of disputes and waiving any other jurisdiction.

We also remind you that you can access the European Union's online dispute resolution platform by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show .

If any clause included in these General Conditions is declared totally or partially null or ineffective, such nullity or ineffectiveness will only affect said provision or the part thereof that is null or ineffective, with these General Conditions remaining in force in all other respects and such provision being considered totally or partially as not included.

Likewise, these conditions are subject to any other provision, regulation or law that is directly or indirectly applicable.