Terms and conditions of contract
1. IDENTITY OF THE HOLDER AND PARTICIPATING PARTIES
The holder of this website and the party responsible for the marketing of the products offered through it is IMPULSE PROMOTIONS TEAM, S.L., holder of the registered trademark Zymetric, with Tax Identification Number (N.I.F.) B87030961 and registered office at C/ Colmenarejo 1, 28229 – Villanueva del Pardillo (Madrid), Spain.
For any queries, you can contact us via email at hello@zymetric.pro.
For the purposes of these General Terms and Conditions of Sale, CUSTOMER shall be understood as the natural or legal person who makes a purchase through the Zymetric website, whether through a registered user account or as a guest user.
The CUSTOMER declares that the data provided during the purchase process is truthful, complete, and up-to-date, and undertakes to keep it duly updated when necessary.
Making a purchase through the website implies acceptance of these General Terms and Conditions of Sale, as well as any specific conditions that may be applicable to the order. These conditions are supplemented by the Legal Notice, the Privacy Policy, the Cookie Policy, and the specific Shipping and Returns and Refunds policies available on the website.
Contracting products through the website is reserved for persons with the legal capacity to contract in accordance with applicable law.
2. OBJECT AND SCOPE OF APPLICATION
These General Terms and Conditions of Sale regulate the relationship between IMPULSE PROMOTIONS TEAM, S.L. and the CUSTOMER in relation to the acquisition of products marketed by Zymetric through its website.
These conditions shall apply to all purchases made through the website, without prejudice to any specific conditions that may apply to certain products or promotions.
IMPULSE PROMOTIONS TEAM, S.L. reserves the right to modify these conditions when necessary. The conditions applicable to each purchase shall be those in force at the time the order is placed.
3. ACCESS AND USE OF THE WEBSITE
Access to and use of the website shall be governed by applicable law and by the conditions established in the Legal Notice.
The CUSTOMER undertakes to use the website in a diligent, lawful, and responsible manner, and not to perform any actions that could harm its operation, security, or availability.
4. PRODUCTS AND AVAILABILITY
Zymetric markets clothing and products related to sports and an active lifestyle.
The information, characteristics, images, and other content related to the products are provided with the aim of offering the most accurate description possible. However, there may be slight differences in color, texture, or appearance derived from the settings of the devices used to view the website.
Product availability is indicated on the website at all times. In the event that, once an order has been placed, a product becomes unavailable, we will contact the CUSTOMER to inform them and, where appropriate, offer available alternatives or proceed to refund the amount paid.
5. PRICES AND TAXES
All prices published on the website are expressed in euros (€) and include legally applicable indirect taxes, unless expressly stated otherwise.
Shipping costs, where applicable, will be shown during the purchase process before the order is finalized and can be consulted in the Shipping Policy.
Zymetric reserves the right to modify product prices at any time. The price applicable to a purchase will be the one in force at the time the order is finalized.
In the event of a manifest error in the published price of a product, Zymetric will contact the CUSTOMER to inform them of such circumstance and offer them the possibility of confirming the purchase at the correct price or canceling the order.
6. PURCHASE PROCESS AND CONTRACT FORMALIZATION
To make a purchase, the CUSTOMER must select the products they wish to acquire, add them to the cart, and complete the purchase process by following the instructions provided on the website.
Before finalizing the order, the CUSTOMER may review and modify the information entered and check the total amount of the purchase, including any applicable shipping costs.
Placing the order implies acceptance of the obligation to pay the indicated amount.
Once the purchase process is completed, Zymetric will send the CUSTOMER an order confirmation via email with the information corresponding to the purchase made.
The sales contract shall be understood as formalized when Zymetric confirms acceptance of the order, without prejudice to any circumstances that may prevent its correct execution, which, if applicable, will be communicated to the CUSTOMER.
7. PAYMENT METHODS
Payment for orders shall be made using the payment methods available on the website at any given time.
Zymetric uses Shopify Payments as a payment service provider and additionally offers the possibility of using Klarna and Paypal, when these options are available for the order and the destination country.
Payments made through these services are also subject to the conditions and policies of the respective payment providers.
Zymetric does not directly store the full details of the bank cards used to make payments.
8. SHIPPING AND DELIVERY
Orders are processed and shipped from Monday to Friday, on business days.
The order preparation time and estimated delivery times will depend on the destination and the shipping method selected.
Once the order is shipped, the CUSTOMER will receive a shipping confirmation email with the available tracking information.
Shipping costs and estimated delivery times applicable to each destination can be consulted in the Shipping Policy and in the rate table available on the website.
Delivery will be made to the address indicated by the CUSTOMER during the purchase process.
The indicated delivery times are estimates and may be affected by circumstances beyond Zymetric's control, including transport incidents, high-demand periods, non-business days, or customs processes.
9. CUSTOMS, TAXES, AND INTERNATIONAL SHIPPING
Orders destined for European Union countries will not generally be subject to the payment of customs duties or additional border tariffs within the European Union.
Orders destined for countries outside the European Union may be subject to import taxes, tariffs, customs duties, or handling fees applicable in the destination country. Unless expressly stated otherwise during the purchase process, these costs will be the responsibility of the recipient.
Shipments to the United Kingdom
Orders shipped from Spain to the United Kingdom are subject to the tax and customs regulations applicable in the United Kingdom.
For consignments with a total value of goods equal to or less than 135 GBP, VAT treatment will be carried out in accordance with British regulations applicable to direct sales of goods from abroad to UK consumers.
For consignments with a total value exceeding 135 GBP, ordinary import procedures may apply, including, where appropriate, the payment of import VAT, customs duties, and handling or clearance fees.
Any potential import costs that are the responsibility of the recipient will be the CUSTOMER's responsibility.
The applicable rules may vary depending on the specific destination within the United Kingdom, the nature and value of the products, and the regulations in force at any given time.
In the event of a return of an order from a country located outside the European Union, including shipments from the United Kingdom, the CUSTOMER must follow the instructions provided by Zymetric to correctly carry out the return shipment. Transport, customs, tax, or handling costs derived from the return will be borne by the CUSTOMER, unless the return is due to a product defect or an error attributable to Zymetric.
10. RIGHT OF WITHDRAWAL
In accordance with applicable regulations on the defense of consumers and users, a CUSTOMER who holds the status of a consumer has a legal period of 14 calendar days to exercise their right of withdrawal without needing to justify their decision.
The period shall begin to count from the day on which the CUSTOMER, or a third party indicated by them other than the carrier, acquires physical possession of the products.
Without prejudice to the legal right of withdrawal, Zymetric voluntarily extends this period to 30 calendar days from receipt of the order to facilitate the return process for its customers.
Exercising the right of withdrawal within the legal period can be done through any unequivocal statement in which the CUSTOMER declares their decision to withdraw from the contract. The CUSTOMER may use the model withdrawal form included as an annex to these conditions, although its use is not mandatory.
To facilitate management, the CUSTOMER may also initiate the return process through the portal enabled on the website or by contacting Zymetric via hello@zymetric.pro.
Exercising the right of withdrawal will not be subject to any penalty.
11. EXCHANGES, RETURNS, AND REFUNDS
Zymetric provides its customers with a specific Exchanges, Returns, and Refunds policy, which details the applicable conditions and procedures.
The CUSTOMER has 30 calendar days from receipt of the order to request a return in accordance with Zymetric's commercial policy.
Size exchanges will be free regarding the return of the garment only for orders destined for the Spanish mainland and the Balearic Islands. The return will be managed through Zymetric's carriers. The shipment of the new size will have the cost corresponding to the zone or region, according to the rates published in the Exchanges, Returns, and Refunds Policy.
For orders destined for any other area or country, both the costs of returning the garment and the costs of shipping the new size will be assumed by the CUSTOMER, in accordance with the applicable rates. Zymetric may manage these transports through its carriers, or the CUSTOMER may organize the return on their own and directly assume the corresponding costs.
For returns due to withdrawal, the costs associated with the return shipment will be assumed by the CUSTOMER and will be deducted from the amount to be refunded.
The CUSTOMER may make the return using the options available at any given time, including drop-off at Correos or Citypaq and home collection. Zymetric may manage these transports through its carriers, applying the rates and conditions indicated in the Exchanges, Returns, and Refunds Policy. In cases where return costs correspond to the CUSTOMER, they may also organize transport on their own and directly assume the corresponding costs.
If the product is defective or the return is due to an error attributable to Zymetric, the company will assume the costs associated with the return and, where appropriate, the new shipment.
In the event of withdrawal, Zymetric will make the refund without undue delay and, in any case, within the maximum period established by applicable law. However, we may withhold the refund until we have received the returned products, or until the CUSTOMER has provided proof of the return of the products, whichever condition is met first.
12. LEGAL WARRANTY OF CONFORMITY
Products sold by Zymetric are subject to the legal warranty of conformity established in Spanish regulations for the defense of consumers and users.
For new consumer goods, the period of legal liability for lack of conformity shall be that established by current legislation, currently three years from delivery of the product.
The legal warranty covers lack of conformity that exists at the time of delivery of the product and that manifests within the applicable legal period, in accordance with the conditions established by current regulations.
The warranty does not cover damage or defects derived from incorrect, negligent, or improper use of the product, nor those produced by normal wear and tear derived from its use.
When the CUSTOMER considers that a product presents a lack of conformity, they must contact Zymetric via hello@zymetric.pro, indicating the order number and describing the problem. If possible, they may attach photographs or other information that facilitates the assessment of the case.
Zymetric will manage the conformity request in accordance with the rights recognized to the consumer by applicable law.
13. DEFECTIVE PRODUCTS OR ORDER ERRORS
If the CUSTOMER receives a defective, damaged, or different product than requested, they must contact Zymetric via hello@zymetric.pro, indicating the order number and explaining what happened.
When possible, it is recommended to attach photographs that allow for an assessment of the case.
If the problem is due to a product defect or an error attributable to Zymetric, the company will assume the costs associated with the return and, where appropriate, the shipment of the replacement product.
14. PRODUCTS THAT DO NOT ADMIT RETURNS
For reasons of hygiene, returns will not be accepted for products that cannot be returned for health protection or hygiene reasons when they have been unsealed after delivery, in accordance with the legally provided exceptions to the right of withdrawal.
In particular, socks do not admit returns for hygiene reasons.
Gift Cards do not admit returns or refunds once acquired.
15. INTELLECTUAL AND INDUSTRIAL PROPERTY
All content on the website, including, but not limited to, text, images, photographs, designs, logos, trademarks, graphics, videos, and software elements, are the property of IMPULSE PROMOTIONS TEAM, S.L. or third parties who have authorized their use, and are protected by applicable intellectual and industrial property legislation.
The Zymetric trademark, as well as its identifying elements, are the property of their respective holders.
Reproduction, distribution, transformation, public communication, or any other form of exploitation of the website content without the prior authorization of its holders is prohibited, except in cases legally permitted.
16. LIABILITY
Zymetric will carry out its activity with due diligence and will endeavor to keep the website available and functioning correctly.
However, Zymetric will not be liable for interruptions or failures derived from circumstances beyond its reasonable control, including technical problems, failures of service providers, communications networks, carriers, or force majeure.
The foregoing is understood without prejudice to the rights that correspond to the consumer in accordance with applicable law.
17. PROTECTION OF PERSONAL DATA
The processing of personal data provided by the CUSTOMER will be carried out in accordance with current regulations on data protection.
Information regarding the processing of personal data, purposes, legal bases, storage, and user rights is available in the Zymetric Privacy Policy.
18. COOKIES
The website uses cookies and similar technologies in accordance with applicable regulations.
Information about the types of cookies used, their purpose, and the management of consent is available in the Cookie Policy.
19. ELECTRONIC COMMUNICATIONS
The CLIENT agrees to receive the communications necessary for the management and execution of their order via electronic means, including emails regarding order confirmation, shipping, delivery, returns, exchanges, refunds, and other communications related to the purchase.
These communications are necessary for the proper execution of the contract and are not considered commercial communications.
Commercial communications will only be sent when there is a legal basis that permits it and in accordance with the CLIENT's preferences and consents.
20. CUSTOMER SERVICE
For any inquiry, issue, or claim related to an order or the products purchased, the CLIENT may contact Zymetric via:
Email: hello@zymetric.pro
Our goal is to offer personal attention and help resolve any issue related to our products and services.
21. APPLICABLE LAW AND DISPUTE RESOLUTION
These General Terms and Conditions of Sale shall be governed by Spanish law, without prejudice to the rights afforded to consumers by the mandatory regulations applicable based on their place of habitual residence.
In the event of a conflict or claim, Zymetric and the CLIENT shall endeavor to resolve the situation amicably.
When the CLIENT acts as a consumer, they may exercise the rights and use the dispute resolution mechanisms that correspond to them in accordance with applicable regulations.
Nothing in this clause shall limit the rights recognized to consumers by current legislation.
22. AMENDMENT AND VALIDITY OF THE TERMS
Zymetric may modify these General Terms and Conditions of Sale when necessary to adapt them to legislative, regulatory, technical, or commercial changes.
The modifications will not affect orders placed prior to their entry into force.
The current version of the terms will be available at all times on the website.
ANNEX I. WITHDRAWAL FORM MODEL
Withdrawal form model
(Only complete and return this form if you wish to withdraw from the contract)
Attention:
IMPULSE PROMOTIONS TEAM, S.L.
Trade name: Zymetric
Tax ID (N.I.F.): B87030961
Address: C/ Colmenarejo 1, 28229 – Villanueva del Pardillo (Madrid), Spain
Email: hello@zymetric.pro
I/we hereby notify you that I/we withdraw from my/our contract of sale of the following good:
Product or products:
Ordered on / received on:
Order or invoice number:
Name of the consumer and user:
Address of the consumer and user:
Signature of the consumer and user (only if this form is submitted on paper):
Date:
The CLIENT may send this completed form to hello@zymetric.pro.
The use of this form is not mandatory. The right of withdrawal may also be exercised by means of any other unequivocal statement in which the CLIENT communicates their decision to withdraw from the contract.