Privacy Policy

At Zymetric, we are committed to handling your personal data responsibly, transparently and securely. This Privacy Policy explains what information we may collect when you visit our website or purchase our products, why we use it, who we may share it with and what rights you have in relation to your personal data.

1. Data Controller

The data controller responsible for the personal data collected through https://zymetric.pro/en is:

Company name: IMPULSE PROMOTIONS TEAM, S.L.
Tax identification number (NIF): B87030961
Registered office: C/ Colmenarejo 1, 28229 Villanueva del Pardillo, Madrid, Spain.
Email: hello@zymetric.pro

This policy applies to the processing of personal data through our online shop, customer accounts, purchasing processes, communications with Zymetric and the digital tools used on our website.

2. What Personal Data We Process

The data we process depends on how you use our website and the services you request. It may include the following categories:

Identification and contact details: name, surname, postal address, email address and telephone number.
Purchase information: products purchased, order number and status, delivery address, invoices, returns, refunds and communications relating to your purchase.
Payment-related information: information required to process payments and check the status of transactions and refunds. Payment data is handled according to the payment method selected and the role of the relevant provider.
Customer account information: registration and login details, account management information and the associated order history.
Customer service information: information you provide when making an enquiry, requesting assistance or submitting a complaint.
Marketing communication data: email address, subscription preferences and information required to manage marketing communications or unsubscribe requests.
Technical and browsing data: IP address, online identifiers, device and browser information, pages visited, interactions and browsing events, where collected through the tools used on our website and in accordance with the applicable consent settings.

Not all these categories of data are collected in every case. We only process data that is relevant to the purposes for which it is collected.

If you do not provide the information necessary to process a purchase or provide a requested service, we may be unable to complete the transaction or deal with your request.

3. Why We Use Your Data, Our Legal Bases and Retention Periods

3.1. Managing Purchases, Orders and Deliveries

Purpose: to process purchases, manage orders, arrange deliveries, deal with issues and manage exchanges, returns, refunds and warranties.

Legal basis: performance of the sales contract and taking pre-contractual steps at your request, where applicable.

Retention: for as long as necessary to manage the purchase and subsequently for the periods required to comply with applicable legal obligations and deal with potential liabilities.

3.2. Managing Customer Accounts

Purpose: to allow you to register, access your account and view or manage the information associated with it.

Legal basis: performance of a contract or taking pre-contractual steps at your request.

Retention: for as long as your account remains active and, after closure, for as long as necessary to comply with legal obligations or deal with potential liabilities.

3.3. Customer Service

Purpose: to respond to your enquiries, resolve issues and handle requests relating to our products, orders or services.

Legal basis: performance of a contract, taking pre-contractual steps, compliance with legal obligations or our legitimate interest in managing incoming communications, depending on the nature of the request.

Retention: for as long as necessary to resolve your enquiry and, where appropriate, for the period required to deal with potential liabilities.

3.4. Compliance with Legal Obligations

Purpose: to comply with applicable tax, accounting, commercial and consumer protection obligations, and to respond to valid requests from competent authorities.

Legal basis: compliance with legal obligations.

Retention: for the periods established by applicable law.

3.5. Marketing Communications and Newsletter

Purpose: to send you email communications about Zymetric products, new releases, promotions and other commercial updates.

Legal basis: your consent where required or, where permitted by law, the exception applicable to existing customers in relation to similar products or services of our own.

You can unsubscribe at any time by using the link included in our communications or by contacting us at hello@zymetric.pro. Unsubscribing from marketing communications will not affect messages necessary to manage your orders, account or our legal obligations.

Retention: for as long as you remain subscribed or another valid legal basis for sending communications applies. After you unsubscribe, we may retain the minimum information necessary to respect your preference and keep a record of your request.

3.6. Analytics, Measurement and Advertising

Purpose: to understand how our website is used, measure campaign performance, assess interactions with content and improve the browsing and shopping experience.

For these purposes, we use tools such as Google Analytics 4 and Meta Pixel, integrated through Shopify. Our website may also incorporate content or features from YouTube.

These tools may use cookies, online identifiers and similar technologies to collect information about browsing activity and interactions. The scope of the data processed depends on the tool, its configuration and the applicable consent settings.

Legal basis: consent for cookies and analytics or advertising operations where consent is required. Processing that is strictly necessary to provide a service you have requested or to comply with a legal obligation may rely on the relevant legal basis.

Retention: in accordance with the retention periods and settings of each tool, the information provided by its supplier and the applicable consent preferences.

Further information and options for managing your preferences are available in our Cookie Policy.

3.7. Security and Fraud Prevention

Purpose: to protect our online shop, prevent fraudulent transactions, investigate security incidents and safeguard our systems and transactions.

Legal basis: our legitimate interest in protecting Zymetric's business and systems, compliance with legal obligations and, where applicable, performance of a contract.

Retention: for as long as necessary to deal with the incident and meet any resulting obligations or liabilities.

4. Who May Receive Your Data

To operate our business, we may allow service providers access to personal data or share data with them to the extent necessary for them to perform their respective functions.

These providers and recipients may include:

Shopify: provides our e-commerce platform and features relating to the operation of the online shop, customer accounts, orders and marketing communications.
Shopify Payments: processes payments made through this service.
PayPal: processes transactions made through PayPal.
Klarna: processes transactions made through the Klarna payment options available in our shop.
Shipping and logistics providers: receive the information necessary to deliver orders and manage shipping issues.
Shopify Email: is used to manage email marketing communications where applicable.
Google: certain Google services, including Google Analytics 4, may process information relating to the use of our website.
Meta: Meta Pixel may process information about visits and interactions for the configured measurement and advertising purposes.
YouTube: embedded content or features may involve the processing of technical or interaction data, depending on their configuration.
Professional advisers and service providers: where necessary, to provide accounting, tax, legal, technological or other services related to our business.
Public authorities, regulators and courts: where disclosure is required by law or in response to a valid request.

Depending on their role, providers may act as data processors when processing data on behalf of Zymetric, or as independent data controllers for processing activities for which they have their own legal responsibilities. This depends on the specific service and operation involved.

Payment providers may process the data necessary to authorise and manage transactions, prevent fraud and provide their services. In particular, the terms applicable to Klarna payment options may involve processing carried out by Klarna in its own capacity, as explained in its privacy information.

Zymetric does not sell its customers' personal data. The use of technology providers does not, in itself, constitute a sale of personal data, without prejudice to any processing carried out by each provider in accordance with its role and its own terms.

5. International Transfers of Personal Data

Some of the technology providers we use to operate our online shop, process payments, send marketing communications, analyse browsing activity or measure advertising may process personal data from countries outside the European Economic Area (EEA), or allow access to such data from those countries.

These operations do not necessarily involve the sale of personal data. They may take place as part of the provision of technology services.

Where an operation involves an international transfer of personal data, it must comply with the requirements of applicable data protection law. Depending on the circumstances, the transfer may rely on an adequacy decision adopted by the European Commission or on other legally recognised safeguards and mechanisms, such as Standard Contractual Clauses, together with any supplementary measures that may be required.

The destination countries, entities involved and applicable transfer mechanism depend on the provider, the service contracted and its configuration. For further details about a particular service, you can consult the relevant provider's privacy documentation.

6. How Long We Retain Your Data

We retain personal data for as long as necessary to fulfil the purposes for which it was collected and, afterwards, for the periods required by law or necessary to deal with potential liabilities.

When determining the applicable retention period, we take into account the nature of the data, the purpose of processing, our legal obligations and the relevant limitation periods.

When the data is no longer necessary, it will be deleted or, where legally required, retained in a restricted or blocked state for as long as necessary to deal with potential liabilities.

7. Your Data Protection Rights

You may exercise the rights granted to you under applicable data protection law, subject to the relevant legal requirements:

Right of access: to find out whether we process your personal data and obtain information about it.
Right to rectification: to request the correction of inaccurate or incomplete data.
Right to erasure: to request the deletion of your data where the legal requirements are met.
Right to object: to object to certain processing activities in the circumstances provided for by law.
Right to restriction of processing: to request that we restrict the use of your data in the cases established by law.
Right to data portability: to receive certain personal data in a structured, commonly used and machine-readable format and, where applicable, request its transfer to another controller.
Right to withdraw consent: to withdraw any consent you have given at any time, without affecting the lawfulness of processing carried out before its withdrawal.

Where processing is based on consent or legitimate interests, you may exercise the rights available to you under the applicable legal conditions.

To exercise your rights, please email hello@zymetric.pro, specifying the right you wish to exercise and providing the information necessary to process your request. Where there are reasonable doubts about your identity, we may request additional information to verify it proportionately.

We will respond within the applicable legal time limit. As a general rule, this is one month from receipt of the request and may be extended in the circumstances permitted by law. If we are unable to comply with your request, we will explain the reasons and inform you of the available avenues for complaint.

You may also lodge a complaint with the Spanish Data Protection Agency (AEPD).

8. Cookies and Similar Technologies

We use cookies and similar technologies to ensure that our online shop functions properly and, where applicable and with your consent, to analyse browsing activity and measure or personalise advertising.

You can find information about the types of cookies used, their purposes and the available settings in our Cookie Policy. You can also manage your preferences through the cookie settings panel available on our website.

9. Data Security

We implement reasonable technical and organisational measures to protect personal data against loss, alteration, unauthorised access or unlawful processing, taking into account the nature of the data, the risks involved and the characteristics of the services we use.

We also seek to ensure that providers involved in data processing offer appropriate safeguards and that access to information is limited to what is necessary to provide their services.

However, no system for transmitting or storing information can guarantee absolute security.

10. Third-Party Links and Services

Our website may include links, content or features provided by third parties. When you visit their websites or use their services, the processing of your data may be subject to their own privacy policies and terms.

We recommend that you review the information provided by each supplier when using its services.

11. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in our data processing activities, the services we use or applicable legislation.

The current version will be available on this page and will state the date of its most recent update.

Last updated: 1 October 2026.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at: hello@zymetric.pro