What payment methods are available?

Zymetric offers different payment options so you can choose the one that best suits you, including credit or debit card, PayPal, and Klarna.

Why can't I add a product to my cart?

If you are having trouble adding a product to your cart, it may be because the size or variant you have selected is temporarily out of stock.

Check if another size is available or check back on the product later. If you continue to have problems, write to us at hello@zymetric.pro and we will help you.

Can I change my shipping address?

While you are placing your order, you can modify your shipping address before completing the purchase.

Once the order has been placed, we cannot guarantee that it will be possible to modify it. If you need to make a change, write to us as soon as possible at hello@zymetric.pro and we will try to help you.

When will my order be shipped?

We process orders within 24 hours of purchase, Monday through Friday on business days.

Orders placed on the weekend or on non-business days will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with a link to track the shipment.

Where do you ship to and how much does it cost?

We ship to Spain and numerous international destinations.

Shipping costs and delivery times depend on the destination area or country. You can check the available areas, rates, and timelines in our Shipping Policy.

Orders shipped outside the European Union may be subject to tariffs, taxes, or other customs fees in the destination country. These costs, when applicable, will be the responsibility of the recipient.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a link to track the shipment.

If you need help tracking your order, write to us at hello@zymetric.pro and we will be happy to assist you.

Can I exchange a size?

Yes. Size exchanges are free within peninsular Spain and the Balearic Islands. You will only need to cover the cost of the new shipment, according to the rate applicable to your area.

In other regions and countries, both the return shipping costs for the garment and the costs for the new shipment will be borne by the customer, applying the corresponding rates.

Once we receive and inspect the returned garment, we will prepare the shipment for the new size. If the size you need is not available, you may request a refund by following our standard process.

How long do I have to make a return?

You have 30 calendar days from the receipt of your order to exercise your right of withdrawal.

How can I make a return to Zymetric?

You can initiate your return in two ways:

• 
  From your account: access Initiate return and manage the process directly.
• 
  By email: write to us at hello@zymetric.pro and we will help you manage the process.
  
  

If you purchased as a guest, you can still access your order via Initiate return using the email you used to make the purchase.

Once your request has been initiated, we will ask you to choose how you want to make the return:

Correos or Citypaq

This is the option we recommend because it is simple and flexible. If you use Citypaq, it is possible that you will not need to print the label.

Home pickup

If you prefer this option, we can arrange for pickup at the delivery address of your order. The cost will be the same as for a return made via Correos or Citypaq.

You can also organize the return on your own with the transport agency of your choice. In this case, you will assume the shipping costs and must ensure that the package arrives at our facilities within the established timeframe.

How much does a return cost?

For returns due to withdrawal, the return shipping cost is borne by the customer and will be deducted from the amount to be refunded.

The costs associated with exchanges and returns depend on the region or country from which the shipment is made and the requested operation.

You can check the applicable rates in our Returns and refunds policy.

If you use our return management service via Correos, Citypaq, or home pickup, the cost will be the same depending on the area.

In what condition must I return the garments?

For us to accept a return, the garment must be in its original condition:

• Unworn.
  
  
• Unwashed.
  
  
• Free of stains and odors.
  
  
• With all its original tags attached.
  
  

We recommend using the same bag or box in which you received the order to protect the garments during transport.

Once we receive the return, we will check its condition before processing the refund or exchange.

Which products cannot be returned?

For hygiene reasons, socks cannot be returned.

Gift Cards also cannot be returned or refunded.

What happens if I receive a defective product or one that is different from what I ordered?

If you receive a garment that is defective, damaged, or different from what you ordered, write to us at hello@zymetric.pro indicating your order number and explaining what happened.

If possible, include some photographs so we can review the case.

If the problem is due to a defect in the garment or an error on our part, we will assume all costs associated with the return and the new shipment.

When will I receive my refund?

Once we receive the returned product or products at our warehouse, we will check their condition and, if everything is correct, we will issue the refund using the same payment method used for the original purchase.

The refund will be made without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which you communicated your decision to withdraw from the contract. However, we may withhold the refund until we have received the returned products.

In case of a return due to withdrawal, the cost of the return will be borne by the customer and will be deducted from the amount to be refunded.

If you paid for shipping when placing your order, we will also refund this amount up to the cost of the cheapest standard shipping option available. If you chose a faster or more expensive shipping method, the difference will not be refundable.

The time it takes for the amount to appear in your account will depend on your bank and the payment method used.

Sustainability is also in what you don't see

Every return implies new transport and an additional impact.

That is why we recommend using options like Correos or Citypaq, which allow for flexible returns and, if you prefer, without the need to print a label.

We don't want sustainability to be just a phrase we put on a garment tag. We want it to be present in the least visible decisions, too.

If you need anything, we are here to help: hello@zymetric.pro.

If you have received a defective, damaged, or incorrect product, please write to us at hello@zymetric.pro, including your order number and an explanation of what happened.

If possible, please include some photographs so that we can review the case and assist you as quickly as possible.

If the issue is due to a defect in the garment or an error on our part, we will cover all costs associated with the return and the new shipment.

Are you part of a sports club or group and looking for custom apparel?

Write to us at hello@zymetric.pro and tell us what you need. We will inform you about the customization options and terms available for teams.

When will an out-of-stock item be available again?

If a product or size is temporarily out of stock, write to us at hello@zymetric.pro and we will inform you about its availability.

Which size should I choose?

On each product page, you will find a link to our Size Guide to help you choose the correct size.

If you have any questions, write to us at hello@zymetric.pro and we will be happy to help you.

Do you have gift cards?

Yes. You can purchase our Gift Cards directly from our online store.

We currently do not have a points or rewards program for purchases.

You can currently find Zymetric garments exclusively in our online store.

We are working to expand our presence in new spaces, pop-ups, and events.

We believe in building partnerships with stores and projects that share our commitment to innovation, sports, and genuine sustainability.

If you would like to offer Zymetric in your store, write to us at hello@zymetric.pro and we will be happy to talk with you.