WHAT PAYMENT METHODS ARE AVAILABLE?

Zymetric offers the following payment options: Credit Card (Shopify payments), Paypal, Klarna...

WHY CAN'T I ADD A PRODUCT TO MY SHOPPING CART?

If you're having trouble adding a product to your cart, it may be because it's currently out of stock. Please check back later to see if the product is back in stock or email us at hello@zymetric.pro . We apologize for the inconvenience.

CAN I CHANGE MY SHIPPING ADDRESS?

While placing your order, you can change your address in the "Add a new shipping address" section. If you've already placed your order, it's not possible to change your shipping address.

WHEN WILL MY ORDER BE SHIPPED?

After placing your order, it will take us 24 hours to prepare it for shipping. You will receive a confirmation email with a tracking number once your order is ready.

WHERE ARE SHIPMENTS MADE AND WHAT ARE THE COSTS?

Zymetric currently delivers to Spain and a large number of international destinations. If you don't see your country listed, please contact us at hello@zymetric.pro.

Please note that you may be required to pay customs fees if your order is coming from outside the European Union.

See our shipping zones and rates table

HOW CAN I KNOW IF MY ORDER HAS BEEN SHIPPED?

After making a purchase, we all like to be well informed about its status and know if any unforeseen events may have arisen.

Therefore, once you place your order, you will receive a confirmation email and, subsequently, periodic notifications with the status of your shipment. This way, you can easily track it and stay up-to-date with any updates at all times.

Does Zymetric offer free returns?

At Zymetric, we believe that protecting the environment is everyone's responsibility. That's why we apply the exact same cost to returns as the shipping company charges us, and we deduct it from the refund amount.

If the reason for the return is a defective product or an error on our part, we will cover all costs so the process is free for you.

How can I make a return to Zymetric?

If something isn't exactly what you expected, please email us at hello@zymetric.pro within 30 calendar days of receiving your order. We'll take care of everything: we'll send a courier to your door, and the process will be quick, easy, and hassle-free. Because taking care of you is also part of our commitment.

Products must be returned in their original condition, undamaged, free of stains or odors, and unwashed. They must also have their original tags attached.

Place the item(s) you wish to return in the same bag or box in which you received them and affix the carrier's return label to the outside. Then, drop the package off at one of our drop-off points or wait for our shipping agency to pick it up at the address you provide.

We do not accept returns on Masks, Socks, or Gift Cards.

Treat garments with care

We appreciate you treating the items with care. Fold them carefully and make sure they are protected from any external influences. Reuse the packaging you received your order in to send your items back.

Quality control

When your return arrives, we'll perform a quality check to ensure the parts are in their original condition. If an item is returned in a condition that doesn't meet our requirements, we won't be able to process your return. You can receive the item back as long as you cover the shipping costs.

In order for us to process your return quickly, we require the items to be in their original condition:

- Clean and unused
- With all its labels
- No stains or odors

Once I make a return, how long will it take to get my money back?

Once we receive the product(s) at our warehouse, we will check their condition and issue the refund to the same payment method used for the original purchase, deducting only the amount associated with the return shipping costs, which the customer is responsible for. The return process may take up to 14 days (depending on the payment method) after receiving the refund.

Every Zymetric garment reflects our commitment to quality and transparency.

If something doesn't meet your expectations, please email us at hello@zymetric.pro . We'll listen to you and work together to find the best solution.

After making a purchase, we all like to be well informed about its status and know if any unforeseen events may have arisen.

Therefore, once you place your order, you will receive a confirmation email and, subsequently, periodic notifications with the status of your shipment. This way, you can easily track it and stay up-to-date with any updates at all times.

If you're part of a sports group and want to customize your clothing, please email us at hello@zymetric.pro and we'll let you know about the special conditions and customization options we offer.

WHEN IS AN ITEM AVAILABLE AGAIN IF IT IS OUT OF STOCK?

To check the availability of a temporarily out-of-stock product, please email hello@zymetric.pro and we will inform you personally.

WHAT SIZE SHOULD I CHOOSE?

On each product page, you'll find a link to the Size Guide to help you choose the correct size. If you have any additional questions, please contact us by email at hello@zymetric.pro and we'll help you choose the best size for you.

Do you offer gift cards? Do you award points for my purchases?

Our Community is the driving force behind everything we do.

You can currently purchase gift cards through our online store.

We don't yet have a points system, but we're working on new ways to thank you for your trust and commitment to Zymetric.

Follow us on social media and subscribe to the newsletter to be the first to know about all the latest news.

For now, our garments are available exclusively in our online store zymetric.pro

But this is just the beginning: you'll soon be able to find us in new spaces, pop-ups , and events where sport and sustainability collide.

We believe in building partnerships with those who share our commitment to innovation and real sustainability.

If you'd like to offer our clothing in your store, contact us at hello@zymetric.pro and let's talk about how we can grow together with purpose.