Return and Refund Policy

Zymetric Shipping

All orders are processed and shipped Monday through Friday. We process orders within 24 hours of purchase.
Once your order has shipped, you will receive a shipping confirmation email with a tracking link.
Please check your email provider's secondary folders or email us at hello@zymetric.pro if you don't receive your shipping confirmation.
Orders leave our warehouse at 5 PM GMT+1 (working days Monday to Friday).
Orders placed during the weekend or on non-business days will require additional processing time.

Shipping Rates

We offer express shipping on all international orders, as well as to the entire Peninsula and the Balearic Islands.

Domestic orders within Spain: Correos Express 48h*
International Orders: DHL Express 3-5 days**

* Peninsula and Balearic Islands
** Working days
** Due to customs processes, some destinations require additional time for delivery.

Country/area		Shipping cost	Free of charge from	Estimated delivery time
SPAIN	Peninsula	5 €	60 €	24/48 hours
	Balearics	7 €	60 €	24/48 hours
	Andorra	35 €	No minimum	1-3 days
PORTUGAL	Peninsular Portugal	9 €	120 €	24/48 hours
EUROPE 1	Germany, Austria, Belgium, Denmark, Finland, France, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Sweden, Vatican	20 €	200 €	1-3 days
EUROPE 2	Bulgaria, Cyprus, Croatia, Slovakia, Slovenia, Estonia, Gibraltar, Guernsey, Hungary, Jersey, Latvia, Liechtenstein, Lithuania, Malta, Morocco, Norway, Poland, Czech Republic, Romania, San Marino, Switzerland	20 €	200 €	3-5 days
UNITED KINGDOM	United Kingdom	25 €	No minimum	1-3 days
AMERICA 1	Canada, USA	35 €	No minimum	3-5 days
AMERICA 2	Argentina, Brazil, Chile, Mexico, Panama, Uruguay	35 €	No minimum	5-7 days
OCEANIA	Australia, New Zealand	35 €	No minimum	5-7 days
ASIA	China, South Korea, Hong Kong, Japan, Singapore	40 €	No minimum	5-7 days

Delivery & Customs

All domestic and international shipments require a signature upon delivery.

EU Orders: Duties and taxes will not apply at borders on orders within the European Union.

International Orders: Duties may apply to orders destined for non-European countries once they arrive in the destination country.
The recipient is solely responsible for any customs fees charged to an order at the time of delivery.

How does Brexit affect me if I'm in the UK?

The United Kingdom is no longer part of the European Union.

All orders are shipped from our warehouse in Spain, so if you're shipping to the UK, please note:

• Orders under 135 GBP / 150€ will have no additional costs.
• Orders over 135 GBP / 150€ will be subject to additional customs fees upon entry to the UK.

We are not responsible for any additional charges applied at the UK border. The recipient is responsible for any additional costs that may apply to their shipment.

UK Returns: To process returns from the UK, please follow the instructions in our Returns Policy or email us at hello@zymetric.pro

Returns

Does Zymetric offer free returns?

At Zymetric, we believe that protecting the environment is everyone's responsibility. That's why we apply the exact same cost to returns as the shipping company charges us, and we deduct it from the refund amount.

If the reason for the return is a defective product or an error on our part, we will cover all costs so the process is free for you.

How can I make a return to Zymetric?

If something is not exactly as you expected, write to us at hello@zymetric.pro within the 30 calendar days after receiving your order. We'll take care of everything: we'll send a courier to your door, and the process will be quick, easy, and hassle-free. Because taking care of you is also part of our commitment.

Products must be returned in their original condition, undamaged, free of stains or odors, and unwashed. They must also have their original tags attached.

Place the item(s) you wish to return in the same bag or box in which you received them and affix the carrier's return label to the outside. Then, drop the package off at one of our drop-off points or wait for our shipping agency to pick it up at the address you provide.

We do not accept returns on Masks, Socks, or Gift Cards.

Treat garments with care

We appreciate you treating the items with care. Fold them carefully and make sure they are protected from any external influences. Reuse the packaging you received your order in to send your items back.

Quality control

When your return arrives, we'll perform a quality check to ensure the parts are in their original condition. If an item is returned in a condition that doesn't meet our requirements, we won't be able to process your return. You can receive the item back as long as you cover the shipping costs.

In order for us to process your return quickly, we require the items to be in their original condition:

- Clean and unused
- With all its labels
- No stains or odors

Once I make a return, how long will it take to get my money back?

Once we receive the product(s) at our warehouse, we will check their condition and issue the refund to the same payment method used for the original purchase, deducting only the amount associated with the return shipping costs, which the customer is responsible for. The return process may take up to 14 days (depending on the payment method) after receiving the return.

Defective Garment

Although we make every effort to ensure that you receive our garments in perfect condition, it may happen that you receive some garments in poor condition.

If for any reason you received a defective garment or have any issues with it after a short time, please write to us at hello@zymetric.pro , indicating the problem along with photos of the defective garment. These things shouldn't happen, and we'll do everything possible to ensure you receive our pieces in perfect condition.