Shipping & Returns

Zymetric Shipping

All orders are processed and shipped Monday through Friday. We process orders within 24 hours after purchase.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking link.

Please check your email provider’s subfolders or email us at hello@zymetric.pro if you do not receive your shipping confirmation.
Orders leave our warehouse at 17 GMT+1 (weekdays Monday to Friday).
Orders placed over the weekend or on non-working days will require extra time to be processed.

Shipping Rates

We offer express delivery on all international orders, as well as to the entire Iberian Peninsula and Balearic Islands.

Domestic orders within Spain: Correos Express 48h*
International Orders: DHL Express 3-5 days**

* Peninsula and Balearic Islands
** Working days
** Due to customs processes, some destinations require additional time for delivery.

Delivery & Customs

All domestic and international shipments require signature on delivery.

EU Orders: No duties and taxes will be applied at the border on orders within the European Union.

International orders: Duties may apply to orders destined for non-European countries once they arrive in the destination country.
The recipient is solely responsible for any customs costs applied to an order at the time of delivery.

How does Brexit affect me if I am in the UK?

The UK is no longer part of the European Union.
All orders are shipped from our warehouse in Spain so if you are shipping to the UK please note:

• Orders under 135 GBP / 150€ will have no additional costs.
• Orders over 135 GBP / 150€ will be subject to additional customs charges when entering the UK.

We are not responsible for any additional charges levied at the UK border. The recipient is responsible for any additional costs that may be applied to their shipment.

Returns from the UK: To process returns from the UK, please follow the instructions in our Returns Policy or email us at hello@zymetric.pro.

Returns

Does Zymetric offer free returns?

At Zymetric we are committed to the environment and we are convinced that our community is too. For this reason, the return shipping costs will have the same cost that the shipping agency charges us, being discounted to the customer from the amount that Zymetric will pay when the return is made.

Returns will be free of charge in the case of delivery of defective or erroneous products for which Zymetric is responsible.

How can I make a return to Zymetric?

To make a return click on the RETURN button below, you must do so within 30 calendar days from the date of receipt, register your request noting the required information and print your return label.

Products must be returned in their original condition, undamaged, without stains or odours and without having been washed. They must also have their original labels.

We do not accept returns of Masks, Socks or Gift Cards.

Put the product(s) you wish to return in the same bag or box in which you received it and stick the carrier’s return label on the outside. Then deliver the package to one of the delivery points or wait for our transport agency to pick it up at the address you specify.

Follow the instructions and we will take care of the rest. If you have any doubts about any of the steps, please contact us at hello@zymetric.pro.

Treat the garments with care

We appreciate that you treat the garments with care. Fold them with care and make sure they are protected against any external agents. Reuse the packaging in which you received your order when returning items.

Quality Control

When your return arrives, we will carry out a Quality Control check to ensure that the items are in their original condition. If any item is returned in a condition that does not meet our requirements, we will not be able to process your return. You will be able to receive the item back as long as you cover the return postage costs.

We ask that you return items in their original condition:

1. Unwashed and unworn
2. With all tags and labels
3. Free of stains and odours

Once I have returned the item(s), how long will it take to get my money back?

Once we receive the product/s in our warehouse, we will proceed to check their condition and we will refund the money to the same payment method used for the original purchase, deducting only the amount associated with the return shipping costs that the customer assumes. The return process can take up to 14 days (depending on the payment method) after receiving the return.

Defective Garment

Although we make every effort to ensure that you receive our items in perfect condition, it may happen that you receive a garment in poor condition.

If for any reason you have received a faulty garment or have a problem with the garment after a short period of time, please email us at hello@zymetric.pro stating the problem along with photos of the faulty garment. These things should not happen and we will do everything we can to ensure that you receive our parts in perfect condition.

We hope this guide has helped you process your return. If you have any questions feel free to email us at hello@zymetric.pro

If you are ready to get started, click the button below to register your return.