0. PRE-EMPLOYMENT INFORMATION
Below, and for your reading and understanding, the General Terms and Conditions (hereinafter, the “General Conditions”) are set out, which will be applicable to all commercial operations of distance buying and selling of articles and/or products carried out electronically through the Website https://zymetric.pro (hereinafter, the Website), from the moment the WEBSITE OWNER sends the CUSTOMER the General Conditions in the order confirmation document, and not at no other time before.
These General Conditions will remain in force and will be valid for as long as they are accessible through the Website, if you do not agree with them you should not use this Website.
THE WEBSITE OWNER reserves the right to modify totally or partially at any time both the General Conditions, as well as all those legal notices, guidelines and/or regulations of use collected on the Website and that, depending on the case, will replace, will complete and/or modify the General Conditions contained herein, without this affecting the articles and/or products that were acquired prior to the modification.
Said modifications may be made, through the Website, by any legally admissible form and will be mandatory during the time they are published on the web and until they are validly modified by subsequent ones
THE WEBSITE OWNER informs that the CUSTOMER can have access to the General Conditions by clicking on the link “General Contract Conditions”. We recommend that THE CUSTOMER consult the General Conditions periodically, since they may be modified. You can always consult the current version of these conditions at https://zymetric.pro/en/general-terms-conditions.
However, THE WEBSITE OWNER reserves the right to apply, in certain cases, some Particular Conditions in preference to these General Conditions when deemed appropriate, announcing them in a timely manner.
In case of contradiction between the terms and conditions stated in these General Conditions and the Particular Conditions, the conditions agreed in this last instrument will always prevail with respect to those incompatible terms, and only with respect to those articles and/or products subject to said specific conditions
Acceptance of this contractual document implies that the CUSTOMER:
- You have read, understand and comprehend the above.
- That he/she is a natural person or represents a legal person with sufficient capacity to contract.
- That he/she assumes all the conditions and obligations set forth herein.
1. INTERVENERS AND IDENTITY OF THE PARTIES
On the one hand,
WEBSITE OWNER is IMPULSE PROMOTIONS TEAM, S.L., N.I.F. (tax identification number): B87030961, with address at C/ Colmenarejo 1, 28229 – Villanueva del Pardillo (Madrid), Spain and e-mail firstname.lastname@example.org
And on the other hand,
The CUSTOMER, registered on the website by means of a user name and password, or, where appropriate, as a guest user without the need to be registered, for which he/she has full responsibility for the use and custody, being responsible for the veracity of the personal data provided to WEBSITE OWNER.
Taking into account the above, the CUSTOMER shall be considered to be the natural or legal person who properly accredits their status and accepts these General Conditions and the Specific Conditions which, where applicable, are applicable and which THE WEBSITE OWNER makes available to them on the website.
In the case of natural persons, the purchase of products by minors or legal persons who do not meet the requirements set out in these General Terms and Conditions is expressly prohibited.
The placing of orders from the Website by a minor who falsifies the registration information shall be understood to have been carried out under the supervision and authorisation of their parents, guardians or legal representatives.
2. PURPOSE OF THE CONTRACT
These General Conditions shall govern the commercial relationship that arises between THE WEBSITE OWNER and the CUSTOMER for purchases of articles and/or products made through the online shop that THE WEBSITE OWNER makes available on the website.
The purpose of this contract is to regulate the contractual relationship between THE WEBSITE OWNER and the CUSTOMER when the CUSTOMER accepts the “Place order with obligation to pay” button during the purchase process.
Contracting entails the delivery, upon payment of a specific price publicly displayed on the website, of a specific article and/or product.
Contracting through the website will imply the acceptance by the CUSTOMER of these General Conditions, as well as the acceptance of the conditions of use established for browsing the website by the mere browsing of the same. These conditions shall be applicable without prejudice to the application of the legal regulations on the matter that are applicable in each case.
THE WEBSITE OWNER assumes no responsibility for any damage or harm that may be caused to the CUSTOMER’S equipment or that of third parties by browsing the WEBSITE OWNER’S website, when such damage or harm is not caused by direct responsibility attributable to the WEBSITE OWNER.
THE WEBSITE OWNER reserves the right to make any modifications it deems appropriate, without prior notice, to the General Conditions.
Said modifications may be made, through the website, by any legally admissible means and shall be binding for as long as they are published on the website and until they are validly modified by subsequent modifications.
However, THE WEBSITE OWNER reserves the right to apply, in certain cases, Special Conditions in preference to these General Conditions when deemed appropriate, announcing them in due time and form.
3. CONDITIONS OF ACCESS AND USE OF THE WEBSITE
Access to the website is free of charge, except for the cost of connection through the telecommunications network supplied by the access provider contracted by the user, and implies unreserved acceptance of these general conditions of use, which the user declares to have fully understood.
Access to most of the contents of the website is completely free and does not require prior registration, although WEBSITE OWNER conditions the use of some of the services offered on its website to the prior completion of the corresponding prior registration form, and where appropriate may involve the payment of economic amounts. In the latter case, the user will be informed beforehand, and must accept the corresponding conditions of contracting said service.
Access to the website by minors under 18 years of age is prohibited. However, in the event of access to the website and registration by a minor, it shall be presumed that such access has been made with the prior and express authorisation of their parents, guardians or legal representatives, without prejudice to the fact that THE WEBSITE OWNER reserves the right to carry out as many verifications and checks as it deems appropriate.
Under no circumstances shall THE WEBSITE OWNER be responsible for the veracity of the registration data provided by the user, so each user shall be solely responsible for the information provided to THE WEBSITE OWNER being adequate, accurate and precise or, otherwise, for the possible consequences that may arise from the lack of quality of the data or false or inaccurate statements made.
3.1. Eligibility for registered user status
In order to be able to purchase the articles and/or products made available to users by THE WEBSITE OWNER, it is necessary for users to register beforehand, providing at least the registration data required as compulsory through the forms provided for this purpose.
In order to register as a user, it is essential to be over eighteen (18) years of age and to provide all the information required as compulsory through the website. The registered user assumes that his/her user account is personal and non-transferable, and both individuals and legal entities may register on the Website.
All registered users shall have an access password, which shall in any case be personal, non-transferable and of limited duration. This password must meet minimum length and security requirements. The user may modify or recover this password at any time, following the procedure provided on the Website. Under no circumstances shall THE WEBSITE OWNER have direct access to said password except for the provision of the Website access service to users.
By virtue of the above, it is the user’s obligation to immediately notify the WEBSITE OWNER of any event that allows the improper use of identifiers and/or passwords, such as theft, loss, or unauthorised access to them, in order to proceed to their immediate cancellation. As long as such events are not communicated, THE WEBSITE OWNER shall be exempt from any liability that may arise from the misuse of identifiers or passwords by unauthorised third parties.
3.2. Deregistration as a registered user
The user may, at any time, request to unsubscribe from the website, by simply doing so through the section set up for this purpose in the “My Account” section available on the website.
In any case, once the cancellation has taken place, the user may request a new registration, with the exception of the WEBSITE OWNER’s right not to accept said registration in the specific cases specified in the clause entitled “Requirements for obtaining the status of user”, or in the event of a conflict or dispute between the parties, which has yet to be resolved or which has ended with recognition of the user’s fault or negligence and/or damage to the WEBSITE OWNER, its collaborators and associates or its users, CUSTOMERs or potential CUSTOMERs.
3.3. Requirements for guest user status
The purchase of articles and/or products made available to consumers by THE WEBSITE OWNER can also be made as a guest user without the need to register.
Natural persons over eighteen (18) years of age and legal entities legally constituted and with sufficient capacity to contract, and who provide through the website all the information required as compulsory, regarding identification data, delivery address, billing data and chosen payment method, may act as invited users.
4. DESCRIPTION ARTICLES AND/OR PRODUCTS
In compliance with current legislation and, in particular, with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, WEBSITE OWNER offers in each of the sections of the website, depending on the type of article and/or product in question, information about it, its characteristics and prices:
ARTICLES AND/OR PRODUCTS
– Sports technical textiles and accessories
(T-shirts, jackets, shorts, windbreakers, socks,…)
The articles and/or products offered, as well as others that may be offered in the future through https://zymetric.pro, will be delivered in exchange for the corresponding remuneration to be paid by the CUSTOMER, and will confer on the CUSTOMER a right to use the same, subject to the terms, conditions and terms of these general conditions and the specific conditions that, where appropriate, may be established.
However, THE WEBSITE OWNER reserves the right to withdraw, replace or change the articles and/or products offered through the website, by simply changing the content of the same.
In this way, the articles and/or products offered at any given time on the website will be governed by the General Conditions in force in each case. Likewise, THE WEBSITE OWNER shall have the right to stop offering, without prior notice and at any time, access to the aforementioned products.
The descriptions, which in each case are established, shall regulate the provision by the WEBSITE OWNER of the articles and/or products offered to the CUSTOMER.
4.1. Availability of items and/or products
The availability of the articles and/or products offered by THE WEBSITE OWNER through the website may vary depending on CUSTOMER demand. Although THE WEBSITE OWNER updates the stock periodically, the product requested by the CUSTOMER may be out of stock at that time. In such a case, THE WEBSITE OWNER will contact the user by email or phone call to resolve the incident in your order, proposing an alternative article and/or similar product, wait for the article and/or product selected to be available again in our stock or proceed to the cancellation of the order.
4.2. Indication and validity of prices
The prices of the articles and/or products are always shown in Euro currency (€) and include the corresponding Value Added Tax (VAT) or other taxes that may be applicable and which shall at all times be those in force.
VAT is included in these prices, but not the shipping costs of the products. Shipping costs are borne by the CUSTOMER and will be added to the total amount of the items and/or products selected. You will be informed of these costs before confirming the order and finalising the contracting process.
Unless expressly stated otherwise, prices do not include the cost of shipping, handling, packaging, insurance or any other additional services and annexes to the article and/or product purchased.
The prices shown on the website apply exclusively to the articles and/or products offered on the website and for as long as they remain published and are automatically applied by the contracting process in the last phase of the same.
THE WEBSITE OWNER expressly reserves the right to modify prices at any time without prior notice. However, in any case, the rates in force at the time the corresponding order is placed shall apply.
Any payment made to the WEBSITE OWNER will entail the issuance of an invoice in the name of the CUSTOMER. Said invoice will be automatically sent to the e-mail address provided by the CUSTOMER, as well as being sent together with the article and/or product purchased.
The CUSTOMER, by checking the box “I authorize and request the sending of the purchase invoice in electronic format” that is shown at the end of the contracting process, authorizes and grants his express consent to the WEBSITE OWNER so that the purchase invoice of the order is issued and sent by the WEBSITE OWNER to your email in electronic format .pdf, except in the event that the CUSTOMER does not authorize it and expressly requests the sending of the purchase invoice in paper format by ordinary postal mail.
To do so, you may contact the Customer Service Department send an e-mail to the address email@example.com and request the purchase invoice for your order in paper format, which will be sent by WEBSITE OWNER by ordinary post to the address indicated by the CUSTOMER.
For any information about the order, the CUSTOMER may contact WEBSITE OWNER by e-mail address firstname.lastname@example.org. In any case, the subject line of the message or call should indicate the order number that was assigned and indicated in the e-mail confirming the purchase.
5. USER REGISTRATION AND PURCHASE PROCESS
The contracting procedure in the online shop can only be carried out in English.
All the processing of the order, perfection of the contract as well as subsequent communications with the customer shall be carried out in English.
If it can be carried out in another language, this will be indicated prior to the start of the procurement procedure.
In order to access the articles and/or products offered by THE WEBSITE OWNER, the CUSTOMER must register through the website by creating a CUSTOMER account or as a guest user without the need to register. To do this, the CUSTOMER must freely and voluntarily provide the personal data that will be required in the CREATE AN ACCOUNT form and then click on the REGISTER button.
The CUSTOMER will select a user name and password, undertaking to make diligent use of the same, and not to make them available to third parties, as well as to notify WEBSITE OWNER of the loss or theft of the same or of possible access by an unauthorised third party, so that the latter may proceed to block them immediately, the CUSTOMER being solely responsible for any damages that the same may suffer, or may cause, due to improper use of their passwords due to improper custody or use of the same on their part.
The CUSTOMER is responsible for treating confidentially and responsibly the identity and password obtained in the registration as CUSTOMER, not being able to transfer them to another.
The CUSTOMER may not choose as the CUSTOMER’S name words whose purpose is to confuse others by identifying him/her as a member of WEBSITE OWNER, as well as expressions that are offensive, insulting and in general, contrary to the law or to the requirements of morality and good customs.
In any case, the contracting platform of the WEBSITE OWNER will inform the CUSTOMER, once the contracting procedure has been completed, via e-mail, of all the characteristics, price, means of transport, date of contracting and delivery time of the article and/or product purchased.
Once the CUSTOMER account has been created, we inform you that in accordance with the requirements of article 27 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the contracting procedure will follow the following steps:
- The CUSTOMER, registered user or guest user, in order to proceed with the purchase of articles and/or products, must select the article/s and/or product/s he/she wishes to purchase and add them to his/her “Shopping Cart”, by clicking on the button ADD TO CART.
- The CUSTOMER will be able to check that the article(s) and/or product(s) have been correctly added to their “Shopping Cart” basket, in which the number of products selected must appear.
- The CUSTOMER will be shown a detailed summary of the articles and/or products in his “Shopping Cart”, which includes:
- Image of the article and/or product
- Description of the article and/or product
- Availability of the article and/or product
- Unit price
- Total items and/or products (VAT included)
- Total shipping costs incl. VAT
- The CUSTOMER will then be shown an electronic form to fill in with their billing details and complete address for delivery of the goods. Once completed, click on the SAVE button.
- If the delivery address of the goods is different from the billing address, the CUSTOMER can add a new address by clicking on the ADD NEW ADDRESS button.
- If the delivery address indicated in the invoicing data coincides with the delivery address, these will be selected by default when placing the order. In any case the CUSTOMER can add additional addresses at any time through the “Address” section. Always make sure to update your details if they have changed.
- Before proceeding with the order, the CUSTOMER must carefully read these general terms and conditions and the basic data protection information made available to him/her, accepting them in their entirety by ticking the following “check-box”:.
□ I agree with the basic data protection information made available to me and with the General Terms and Conditions of Business, accepting both without reservation.
- The CUSTOMER shall use one of the payment methods established by THE WEBSITE OWNER on the website to pay for his order.
- The order will be processed once the CUSTOMER clicks on the “Place order with payment obligation” button at the bottom of the page.
- Once the purchase has been made, the CUSTOMER will be sent, to the e-mail address indicated for this purpose, a confirmation of the purchase made, “Proof of Purchase”, which will serve as proof of the operation carried out and which may be printed on paper. The order confirmation and the Proof of Purchase will not be valid as an invoice.
6. TECHNICAL MEANS TO CORRECT ERRORS
The CUSTOMER is informed that in the event that they have provided erroneous data when formalizing their order request on the Website, they may modify them by contacting THE WEBSITE OWNER by sending an email to email@example.com
7. PAYMENT METHODS
To proceed to payment, the CUSTOMER must follow each and every one of the instructions shown on the website. Payment of the price of the articles and/or products may only be made using the payment methods indicated on the website at any given time.
In the case of payment by credit and/or debit card, payment will be subject to checks and authorisations by the issuing entities, but if said entity does not authorise payment, the purchase procedure initiated may not be continued, the order being automatically cancelled, and the purchase and sale of the product requested being understood as not having been carried out. The amount of the price of the article and/or product, as well as any applicable tax, will be shown at the time of placing the order.
With the aim of reinforcing the security and protection of online purchases, THE WEBSITE OWNER has implemented the necessary processes to improve the security of transactions thanks to the incorporation of a payment service provider and a banking intermediary that guarantee the confidentiality and security of operations, forcing the authentication of each of the purchases made through the website in the cases required by the security regulations on means of payment (PSD2).
All payment orders are identified by a code, generated by the payment provider, without which no transaction will be authorized by the corresponding bank. This code will serve the WEBSITE OWNER to be able to make the corresponding charges without the need to store the payment card data.
In no case, THE WEBSITE OWNER will store the data provided by the CUSTOMERS through the payment gateway in their own computer systems, and will only be kept while the purchase is made, the payment is made and until the withdrawal period has elapsed.
As payment system there are several payment methods established on the website so that the CUSTOMER can place his order as he chooses:
– Credit and/or debit card: The website has installed the REDSYS e-commerce payment gateway of the Banc Sabadell entity. All data provided for this purpose are encrypted to ensure maximum security. They are hosted on a secure server certified according to the “Secure Socket Layer” protocol. Both personal and banking data will be protected with all the security measures established by REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation – GDPR EU 2016/679) and by the Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD 3/2018) and with total confidentiality. Under no circumstances will the data provided by CUSTOMERS through the payment gateway be stored, and will only be kept while the purchase is being made, the payment is made and until the withdrawal period has elapsed.
– Paypal: The CUSTOMER can pay the amount of his shopping cart through the PayPal payment gateway. If you choose this method, you can also use your credit or debit card as a payment method.
– Bizum: In the event that the CUSTOMER wishes to make the payment through the payment service provider Bizum, the secure payment system will be used, communicating the payment gateway to the WEBSITE OWNER to make the corresponding payment.
When the order is placed and this payment method is selected, upon confirming the operation, an email will be received with the order number and the current account where the deposit must be made. Indicate in comments the order number.
The CUSTOMER’s purchase may be deferred for anti-fraud verification. It can also be suspended for a longer time for a more rigorous investigation, to prevent fraudulent transactions.
8. VALUE ADDED TAX AND INVOICING
In accordance with the provisions of article 68 of Law 37/1992 of 28 December 1992 on Value Added Tax, the delivery of the articles and/or products shall be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla where their corresponding tax rates apply. The applicable VAT rate will be that legally in force at any given time depending on the specific article in question.
You expressly authorise us to issue the invoice in electronic form, although you may at any time indicate your wish to receive an invoice in paper form, in which case we will issue and send the invoice in this format.
9. ORDER PROCESSING
Once the receipt of the payment of the article and/or product for the total amount indicated in the purchase process has been verified, WEBSITE OWNER will start processing the order.
THE WEBSITE OWNER does not guarantee the price offered in this order for more than five days from its date. If payment has not been made within five days by the means established for this purpose, the price may be modified.
A delivery note is attached to the goods, once the transport agency has confirmed to the WEBSITE OWNER that the goods have been delivered correctly.
To this end, the CUSTOMER consents to the invoice being sent by the WEBSITE OWNER in electronic format to the e-mail address provided. The CUSTOMER may, at any time, revoke this consent by sending an email to firstname.lastname@example.org to receive the invoice in paper format.
It is also recommended that the customer prints and/or keeps a copy of the terms and conditions of sale on a durable medium when placing an order, as well as the proof of receipt sent by THE WEBSITE OWNER by e-mail.
THE WEBSITE OWNER shall deliver the articles and/or products in a manner identical to that in which they appear on the website.
A delivery note detailing the goods of the complete order accompanies each shipment. The receiver is obliged to check that the number of his order and the number on the delivery note match. It must also be checked that the number of packages on the carrier’s delivery document matches the number of packages delivered.
Upon delivery of the goods, the user must sign the delivery note giving his agreement to the delivery.
The goods travel to their destination insured against all risks by WEBSITE OWNER, the cost of this insurance being included in the price corresponding to the handling and transport section.
For any incident detected in the delivery of the goods, the CUSTOMER should contact us using the CONTACT US form, and indicating in the message all aspects related to the incidence of the delivery of the goods.
10. CONDITIONS OF DISPATCH OF GOODS AND/OR PRODUCTS
The articles and/or products whose purchase has been made through the website will be sent protected in cardboard boxes, to the postal address indicated by the CUSTOMER in the order form directly through the transport agencies Correos Express and Tipsa for shipments to Spain and the transport agencies ZELERIS and DHL for international shipments contracted for this purpose by WEBSITE OWNER, which may not correspond to a post office box or public places, such as public roads, squares, stations, airports or other similar places.
The delivery time of the articles and/or products will depend on the place of destination of the shipment, and in any case begins to count from when THE WEBSITE OWNER receives the amount of the order. However, it will not acquire any responsibility for failure to comply with these dates as long as it is for reasons beyond the control of WEBSITE OWNER.
In the event that for reasons beyond the control of the WEBSITE OWNER the article and/or product requested in your order is not available, we will offer you the replacement of the article and/or product requested by another of the same price and similar quality, without prejudice to your right to cancel the order and request a refund of the amounts paid.
If the delay in delivery is attributable to the WEBSITE OWNER and exceeds 30 days from the date of confirmation of payment, the CUSTOMER may terminate the contract without the right to any compensation other than the refund of the full amount paid for the goods whose delivery was delayed.
The WEBSITE OWNER will proceed to reimburse the said amount upon written request of the CUSTOMER, and upon return of the goods if they have been delivered before requesting in writing to the WEBSITE OWNER the termination of the contract.
Furthermore, THE WEBSITE OWNER shall not be liable for any loss of profit or consequential damage, direct or indirect, and its maximum liability in any case shall be the value of the goods.
10.1. Delivery times and availability of orders
Orders placed by the CUSTOMER through the website can currently be sent to residents in any town in the Spanish mainland, the Balearic Islands, countries that make up the European Union, Switzerland, the United Kingdom and the rest of the world.
In application of Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on measures to prevent unjustified geo-blocking and other forms of discrimination on grounds of nationality, place of residence or place of establishment of customers in the internal market and amending Regulations (EC) No. 2006/2004 and (EU) No. 2017/2394 and Directive 2009/22/EC, consumers and users residing in countries that are part of the European Union will have the right to free access to any online shop regardless of the European country where they reside.No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC, consumers and users residing in countries that are part of the European Union will have the right to free access to any online shop regardless of the European country in which they reside, as it is prohibited to block access to an e-commerce site.
Therefore, WEBSITE OWNER informs that the sale of the articles and/or products offered is not limited to residents in the Canary Islands, the autonomous cities of Ceuta and Melilla, although it informs that it does not ship articles and/or products to residents in the Canary Islands, the autonomous cities of Ceuta and Melilla and warns these consumers that if they make purchases through the website they will be responsible for the methods and costs of shipping the articles and/or products purchased to their respective places of residence, with WEBSITE OWNER completely disclaiming any liability in this regard.
Once the payment of the order has been confirmed, if the articles and/or products ordered are available, the orders will be dispatched from the WEBSITE OWNER’S warehouse to the delivery address indicated by the CUSTOMER.
The delivery times of the orders will depend on the physical location of the CUSTOMER or, where applicable, of the different recipients, if any, as well as the time the order is placed (official Spanish peninsular time).
10.2. Order delivery times
For orders of articles and/or products of any type offered on the website placed before 18:00 hours, delivery of orders, once payment has been confirmed, will be made to the address freely designated by the CUSTOMER within the following estimated delivery times:
|Country/Zone||Shipping Costs||Free Shipping Over|| |
Estimated Delivery Date
|60 €||24/48 hours|
| 7 €|
|60 €||24/48 hours|
|35 €||Not available||1-3 days|
Germany, Austria, Belgium, Denmark, Finland, France, Greece, Ireland, Italy, Luxemburg, Monaco,The Netherlands, Sweden, Vatican City
Bulgaria, Cyprus, Croatia, Slovakia, Slovenia, Estonia, Gibraltar, Guernsey, Hungary, Jersey, Latvia, Liechtenstein, Lithuania, Malta, Morocco, Norway, Poland, Czech Republic, Romania, San Marino, Switzerland
|Argentina, Brazil, Chile, Mexico, Panama, Uruguay|| |
Australia, New Zealand
China, South Korea, Hong Kong, Japan, Singapur
The shipping costs, with their corresponding taxes, will be shown during the purchase process of the products before the order is formalized.
All orders are processed and shipped Monday through Friday. We process orders within 48 hours of making the purchase. Once the order has been shipped, the CUSTOMER will receive a shipping confirmation email with a tracking link. Please check your email provider’s secondary folders or write to us at email@example.com if you do not receive your shipping confirmation.
Orders leave our warehouse at 17 GMT+1 (working days from Monday to Friday).
Orders placed during the weekend or on non-working days will require extra time to be processed.
As a general rule, and unless there are circumstances arising from the personalisation of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the article(s) and/or product(s) selected within the delivery times indicated above and, in any case, within a maximum period of 30 working days from the date of confirmation of the order.
Deadlines for delivery of orders due to the COVID 19 health crisis.
The WEBSITE OWNER informs, so that CUSTOMERS can manage their expectations, that the current situation we are going through may affect the normal delivery times of orders.
CUSTOMERS are also informed that the availability of the products offered in the online shop may be subject to possible restrictions on delivery times and schedules.
Therefore, WEBSITE OWNER offers customers, in the event that it is impossible to make deliveries or that these may be delayed beyond the established deadline, the option of sending the orders once the current situation has been overcome, or to cancel the order, making the refund of the amount paid as quickly as possible
Hygiene measures for the preparation of orders due to the COVID 19 health crisis.
Due to the COVID-19 health crisis, the WEBSITE OWNER has adapted the following hygienic measures in the preparation of packaging for orders placed via the online shop:
- Periodic disinfection of tables or counters where orders are prepared.
- Disinfection of packaging before delivery to the transport agency.
- Use of disposable gloves and hand washing with soap and water before and after putting on gloves.
How COVID 19 health crisis orders will be delivered.
- Establishing a delivery system that does not involve collecting the signature of the CUSTOMER upon receipt of the order, such as writing down personal data.
- By depositing the order at the door of the home, respecting the safety distance until it is collected by the addressee.
- Delivery drivers shall never remove their gloves when delivering the order to the customer’s home and shall not share the lift with any other person in order to comply with the safety distance.
10.3. Delivery & Customs
All domestic and international shipments require a signature on delivery.
EU Orders: Border duties and taxes will not apply to orders within the European Union.
International orders: Tariffs may apply to orders destined for non-European countries that arrive in the country of destination.
How does Brexit affect if I am in the UK?
The United Kingdom is no longer part of the European Union. All orders are shipped from our warehouse in Spain so if you are shipping to the UK you must take into account:
- orders less than 135 GBP/150€, will not have additional costs
- orders greater than 135 GBP/150€ will be subject to additional customs costs when entering the United Kingdom.
WEBSITE OWNER is not responsible for any additional charges that apply at the UK border. The recipient is responsible for any additional cost that may be applied to your shipment.
UK Returns: To process returns from the UK, please follow the instructions specified in our Returns Policy or write to us at firstname.lastname@example.org
If we are unable to deliver your order, we will try to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouse. We will also leave you a note explaining where your order is and how to arrange for it to be re-delivered to you. If you will not be at the delivery location at the agreed time, please contact us for a new delivery date.
In the event that 15 days after your order has been made available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider the contract to be terminated. As a consequence of the termination of the contract, we will refund to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of standard delivery offered by us) without undue delay and in any event not later than 14 days from the date on which we consider the contract to be terminated. Please note that carriage arising from the termination may incur additional costs and we shall be entitled to charge you for these costs.
If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option of either proceeding with the purchase by setting a new delivery date or cancelling the order with a full refund of the price paid.
For the purposes of these Conditions, “delivery” or the order shall be deemed to have taken place or to have been “delivered” at the moment when you or a third party indicated by you acquires material possession of the products, which shall be evidenced by the signature of the receipt of the order at the agreed delivery address.
WEBSITE OWNER assumes no liability whatsoever when the delivery of the order does not take place as a result of the data provided by the CUSTOMER being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the shipping company assigned for this purpose, such as the absence of the recipient at home or due to a loss of the package caused by the transport agency, for unforeseeable or insurmountable reasons or causes.
Notwithstanding the foregoing, THE WEBSITE OWNER shall take the measures required of a diligent trader to ensure that delivery can be made within the agreed time, and if not, as soon as possible, to the satisfaction of both the sender and the recipient, for which reason no liability whatsoever may be imputed against THE WEBSITE OWNER.
The delivery times of orders will be directly affected by the availability of stock of the products that make up the order placed by the CUSTOMER. Any possible delays that may occur will be communicated by THE WEBSITE OWNER via email. Once you have received your order, please check that it contains all the products requested in the order, and that they are in good condition.
If the CUSTOMER does not receive the order within the delivery times set out in these conditions and from the date of dispatch from our warehouse, he/she can contact us by e-mail email@example.com
WEBSITE OWNER will make every effort to meet the delivery deadline indicated and if it becomes aware that for any reason it will not be possible to meet it, it will notify the CUSTOMER by e-mail.
WEBSITE OWNER shall inform the CUSTOMER of the unavailability of the article and/or product as soon as it has been informed by the supplier of the same, or of the impossibility of supplying the product requested.
The CUSTOMER may decide whether to cancel the order or request a quotation for an alternative product with similar characteristics.
10.5. Promotional codes: Terms and conditions
WEBSITE OWNER may issue single-use promotional codes as an incentive to customers. Where the WEBSITE OWNER believes that a customer has wilfully circumvented the measures put in place to restrict such use, the WEBSITE OWNER may adjust the customer’s subsequent order accordingly. When using promotional codes, it shall be the responsibility of the CUSTOMER to ensure that the promotion or discount in question is accurately reflected at the time of payment and for the applicable period.
Customers should contact THE WEBSITE OWNER immediately if they detect any error or if the promotional code is not applied correctly in the purchase made.
The types of offers and promotions offered by THE WEBSITE OWNER may vary according to their own needs, indicating in each of the promotional codes made available to CUSTOMERS to which purchase of articles and/or products can be applied, the advantages of the same and the expiry dates of the same.
Offer is subject to valid registration and acceptance of the standard terms and conditions of the website.
The promotional code is not transferable and cannot be sold or redeemed. Only one promotional code may be used per customer and applies exclusively to purchases of items and/or products made through the online shop. Use of any promotional code constitutes acceptance of these terms and conditions.
11. CANCELLATION OF ORDERS
11.1. Information on exercising the right of withdrawal
When the CUSTOMER is a consumer and the contract is concluded without the simultaneous physical presence of the CUSTOMER and the WEBSITE OWNER (distance selling), the CUSTOMER shall enjoy the right of withdrawal described in this section.
The CUSTOMER has the recognised right of withdrawal of the purchase made through the website and therefore, if he/she is not satisfied, and provided that the nature of the product purchased allows it, he/she may return it within a maximum period of fourteen (14) calendar days from the date of delivery of the order to the address indicated and without the need for justification.
The deadline for exercising this right is 14 calendar days from receipt of the product by the CUSTOMER or from the conclusion of the contract in the case of the provision of services, with no penalties for exercising this right.
To exercise the right of withdrawal, the CUSTOMER must notify its decision to withdraw from the contract by means of a declaration made in any legally admissible form. The standard withdrawal form below may be used, although its use is not compulsory.
11.2. Model withdrawal form
- Details of the WEBSITE OWNER
- IMPULSE PROMOTIONS TEAM, S.L.
- N.I.F.: B87030961
- Postal address: C/ Colmenarejo 1, 28229 – Villanueva del Pardillo (Madrid), Spain
- E-mail address: firstname.lastname@example.org
- I hereby inform you that I withdraw from the purchase/sale contract for the following item and/or product ___ purchased on ___.
- Consumer name
- Consumer domicile
In order to exercise the right of withdrawal, the CUSTOMER must notify the WEBSITE OWNER of his decision to withdraw from the purchase contract by means of written communication addressed to the postal address C/ Colmenarejo 1, 28229 – Villanueva del Pardillo (Madrid), Spain or by e-mail addressed to email@example.com. If he makes use of this option, we will inform him without delay by e-mail of the receipt of the withdrawal.
11.3. Consequences of the right of withdrawal
In the event of withdrawal, THE WEBSITE OWNER shall reimburse the consumer the full amount of the purchase, i.e. the price of the product plus shipping costs within 14 calendar days from the date on which it was informed of the consumer’s decision to withdraw from the contract using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly provided otherwise and provided that the consumer does not incur any costs as a result of the reimbursement.
The exercise of the right of withdrawal may not be subject to any formality, so that the consumer may be required to return the product in perfect condition without limiting the use of the product, provided that it does not go beyond the mere verification of the good condition and functioning of the product.
In any case, for the purposes of making use of the right of withdrawal, it is not a condition that the items and/or products are returned in their original packaging. THE WEBSITE OWNER informs the CUSTOMER that if the articles and/or products are not returned in the same original packaging, the goods may suffer depreciation.
The CUSTOMER shall be liable for any diminished value of the goods resulting from any handling of the goods other than that necessary to establish their nature, characteristics or functioning.
In any case, for the purposes of making use of the right of withdrawal, it is essential that the articles and/or products are in perfect condition of use. Before returning the article and/or product, the CUSTOMER must ensure that it is properly protected so that it does not suffer any damage during transport.
The CUSTOMER is informed that when exercising the right of withdrawal, the shipping costs of returning the articles and/or products purchased (return costs) from their home to the WEBSITE OWNER’S warehouse will always be borne by the CUSTOMER.
In order to comply with the withdrawal period, it is sufficient that the communication concerning your exercise of this right is sent, in the form and substance described, before the expiry of the withdrawal period.
11.4. Exceptions to the legal right of withdrawal
Excluded from the right of withdrawal are those articles and/or products in which, due to the very nature of the products purchased, it is impossible to do so, without prejudice to the corresponding claim for damages suffered, including, in particular, but not exclusively:
- items and/or products made to the consumer’s specifications or clearly personalised, or which, by their nature, cannot be returned or are likely to deteriorate or expire quickly.
- items and/or products sealed for hygiene or health reasons which have been unsealed and/or used after delivery.
- items and/or products that are used, worn, damaged, washed or altered in any way.
- items and/or products that are made to order
The right of withdrawal of the CUSTOMER is extinguished in advance if THE WEBSITE OWNER, with the express consent of the CUSTOMER or at the initiative of the CUSTOMER, has already fully executed the provision of the contracted service before the expiry of the withdrawal period.
Thus, the CUSTOMER has no right of withdrawal if the WEBSITE OWNER supplies him with articles and/or products made in accordance with the CUSTOMER’s specifications, which are clearly designed according to his needs, which have been unsealed and/or used after delivery or if the CUSTOMER himself has ordered the provision of a service before the expiry of the withdrawal period.
12. LEGAL WARRANTY
All the goods acquired by the CONSUMER through the Website are covered by a three-year legal guarantee against any lack of conformity that appears, from the date of delivery and under the conditions and with the regulated means of proof in Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, modified by Royal Decree-Law 7/2021, of April 27, without prejudice to the faculties of WEBSITE OWNER to verify the veracity of the defects, their origin and the moment of their appearance.
The guarantee period begins to count from the moment in which WEBSITE OWNER delivers the good to the CONSUMER, which is presumed to have been made on the date that appears on the invoice, purchase receipt or on the delivery note if later.
Contracts for the sale of existing goods or goods to be produced or manufactured are included in the scope of application of the legal guarantee.
Conformity of goods
The goods that WEBSITE OWNER delivers to the CONSUMER will be considered in accordance with the contract when they meet the subjective and objective requirements established that are applicable, provided that, when appropriate, they have been installed or integrated correctly, without prejudice to the rights of third parties when, to As a result of a violation of the rights of third parties, in particular intellectual property rights, the use of the goods is prevented or limited, the CONSUMER may also demand, in the event of lack of conformity, the planned corrective measures, unless a law establishes in those cases the rescission or nullity of the contract.
Incompatibility of actions
The exercise of the actions contemplated by the guarantee and after-sales services will be incompatible with the exercise of the actions derived from the reorganization provided for in the Civil Code.
In any case, the CONSUMER will have the right, in accordance with civil and commercial legislation, to be compensated for the damages derived from the lack of conformity.
Lack of conformity of the goods
WEBSITE OWNER will respond to the CONSUMER for any lack of conformity that exists at the time of delivery of the good and that is manifested during the three years after its delivery, the CONSUMER being able, by means of a simple declaration, to demand from WEBSITE OWNER the correction of said lack of conformity, price reduction or termination of the contract.
In any of these cases, the CONSUMER may also demand compensation for damages, if applicable.
The CONSUMER shall have the right to suspend the payment of any pending part of the price of the acquired good until WEBSITE OWNER complies with its obligations and restores the conformity of the good.
When, as a result of a violation of the rights of third parties, in particular intellectual property rights, the use of the goods is prevented or limited, the CONSUMER may also demand, in the event of lack of conformity, the corrective measures provided for, unless a law establishes in those cases the rescission or nullity of the contract.
Legal regime of compliance
If the good is not in accordance with the contract, to bring it into conformity, the CONSUMER will have the right to choose between repair or replacement, unless one of these two options is impossible or that, compared to the other corrective measure, it involves costs disproportionate to WEBSITE OWNER, taking into account all the circumstances, as well as whether the alternative corrective measure could be provided without major inconvenience to the CONSUMER.
WEBSITE OWNER may refuse to bring the goods into conformity when it is impossible or involves disproportionate costs, taking into account all the circumstances, and among them:
- The value that the goods would have if there had been no lack of conformity
- The relevance of the lack of conformity.
The corrective measures for compliance will be adjusted to the following rules:
- They will be free for the CONSUMER. Said gratuity will include the necessary expenses incurred for the goods to be brought into conformity, especially the costs of shipping, transportation, labor or materials.
- They must be carried out within a reasonable period of time from the moment in which WEBSITE OWNER has been informed by the CONSUMER of the lack of conformity.
- They must be carried out without major inconveniences for the CONSUMER, taking into account the nature of the goods and the purpose they had for the CONSUMER.
When the repair or replacement of the good proceeds, the CONSUMER will make it available to WEBSITE OWNER and the latter, where appropriate, will recover the replaced good at his own expense in the way that generates the least inconvenience for the CONSUMER depending on the type of good in question. .
The good that the CONSUMER sends to replace must coincide with the one sent by WEBSITE OWNER, attaching the invoice or proof of purchase and must be perfectly packed and protected. If the good arrives at the address of the BUSINESS OWNER with damage attributable to poor packaging or protection, the repair may not be covered by the guarantee, informing the CONSUMER of this.
Legal regime for price reduction and termination of the contract
The CONSUMER may demand a proportionate reduction in the price or termination of the contract, in any of the following cases:
- In relation to goods, when the corrective measure consisting of bringing them into conformity is impossible or disproportionate.
- WEBSITE OWNER has not carried out the repair or replacement of the goods or has not done so in accordance with the provisions of sections 5 and 6 of article 118 of Royal Legislative Decree 1/2007, of November 16, by the that the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws is approved, has not done so within a reasonable period of time, provided that the CONSUMER has requested a price reduction or termination of the contract.
- Any lack of conformity appears after WEBSITE OWNER’s attempt to bring the goods into conformity.
- The lack of conformity is so serious that the immediate price reduction or termination of the contract is justified.
- WEBSITE OWNER has declared, or so it is clear from the circumstances, that he will not bring the goods into compliance within a reasonable period of time or without major inconveniences for the CONSUMER.
The price reduction will be proportional to the difference between the value that the good would have had at the time of delivery or supply if it had been in accordance with the contract and the value that the good actually delivered or supplied has at the time of said delivery or supply.
Termination of the contract
The CONSUMER will exercise the right to terminate the contract by means of an express declaration to WEBSITE OWNER indicating his will to terminate the contract.
The resolution will not proceed when the lack of conformity is of little importance, except in the cases in which the CONSUMER has provided personal data as consideration, the burden of proof corresponding to WEBSITE OWNER.
When the lack of conformity refers only to some of the goods delivered under the same contract and there are reasons for its resolution, the CONSUMER may terminate the contract only with respect to said goods and, in relation to any of the other goods, may resolve it also if the CONSUMER cannot reasonably be expected to agree to keep only the conforming goods.
The obligations of the parties in case of termination of the contract for the sale of goods will be the following:
- WEBSITE OWNER will reimburse the CONSUMER for the price paid for the goods after receiving them or, where appropriate, proof provided by the CONSUMER that they have been returned.
- The CONSUMER shall return to WEBSITE OWNER, at the expense of the latter, the goods.
Deadline for the manifestation of the lack of conformity
In the case of a contract for the sale of goods in a single act or in a series of individual acts, WEBSITE OWNER will be responsible for the lack of conformity that exists at the time of delivery and manifests itself within a period of three years from the delivery of the goods.
Burden of proof
Unless proven otherwise, it will be presumed that the lack of conformity that manifests itself in the two years following the delivery of the good in a single act or in a series of individual acts, already existed when the good was delivered, except when for goods this presumption is incompatible with its nature or the nature of the lack of conformity (misuse, lack of care by the CONSUMER, or an external cause such as a fall or blow) in which case the legal guarantee will not apply.
In the event that the defect appears during the third year of the guarantee, it will be up to the CONSUMER to prove that the defect existed when the good was delivered.
Suspension of the computation of terms
The corrective measures to bring the good into conformity suspend the calculation of the term for the manifestation of the lack of conformity, as well as the term of the burden of proof.
The suspension period will begin at the time the CONSUMER places the good at the disposal of WEBSITE OWNER and will end at the time the good is delivered, already compliant, to the CONSUMER.
During the year after the delivery of the already compliant good, WEBSITE OWNER will be liable for the lack of conformity that led to the conformity, assuming that it is the same lack of conformity when the defects of the same origin as those initially manifested are reproduced.
Unless proven otherwise, the delivery or supply is understood to be made on the day that appears on the invoice or purchase ticket, or on the corresponding delivery note if this is later.
WEBSITE OWNER must deliver to the CONSUMER who exercises his right to make the good in conformity, documentary justification on the provision of the good by the CONSUMER stating the date of delivery and the lack of conformity that originates the exercise of the right, as well as documentary justification of the delivery to the CONSUMER of the already compliant good, stating the date of this delivery and the description of the corrective measure carried out.
Prescription of the action
The action to claim compliance with the responsibility of WEBSITE OWNER and the rights of the CONSUMER, will prescribe five years from the manifestation of the lack of conformity.
The CONSUMER has a period of five years from the appearance of the defect to claim the exercise of the guarantee, which must have appeared within the three years following the delivery of the good by WEBSITE OWNER.
Action against the producer and repetition
When the CONSUMER finds it impossible or supposes an excessive burden to address WEBSITE OWNER for the lack of conformity, he may directly claim the producer in order to ensure that the good is brought into conformity.
In general, and without prejudice to the producer’s responsibility ceasing, the producer will respond, in the same terms and conditions as those established for WEBSITE OWNER, for the lack of conformity when it refers to the origin, identity or suitability of the goods, in accordance with their nature and purpose and with the rules that regulate them.
Whoever has responded to the CONSUMER will have a period of one year to repeat it against the person responsible for the lack of conformity. Said term will be computed from the moment in which the corrective measure was executed.
Deficiencies caused by improper use or manipulation, or defects derived from any external cause, are excluded from the guarantee.
Likewise, the guarantee does not cover damage caused by external factors such as atmospheric phenomena, fire, water, abnormal use of the property, burns, cuts, friction, wrinkles, marks, scratches or other damage that may be caused by animals, accidental falls or use incorrect, claims for natural loss of luminosity or degradation of this, deterioration of color due to exposure of the property to sunlight or other sources of heat, as well as the use or contact with chemical products and treatment with cleaning products are exempt from warranty coverage indicated.
THE BUSINESSMAN is not obliged to indemnify the CONSUMER or third parties for the consequences of improper use of the property, whether direct or indirect damages, accidents suffered by people, damage to property other than the property purchased, loss of profit or loss of profit.
To find out about the steps to follow in the event of problems with an article and/or product, you can contact our CUSTOMER SERVICE AND AFTER-SALES SERVICE by e-mail addressed to firstname.lastname@example.org
13. RETURN OR REPLACEMENT OF DEFECTIVE ITEMS AND/OR PRODUCTS
Does Zymetric offer free returns?
At Zymetric we are committed to the environment and we are convinced that our community is too. For this reason, the return shipping costs will have the same cost that the shipping agency charges us, being discounted to the customer from the amount that Zymetric will pay when the return is made.
Returns will be free of charge in the case of delivery of defective or erroneous products for which Zymetric is responsible.
How can I make a return to Zymetric?
To make a return click on the RETURN button below, you must do so within 30 calendar days from the date of receipt, register your request noting the required information and print your return label.
Products must be returned in their original condition, undamaged, without stains or odours and without having been washed. They must also have their original labels.
We do not accept returns of Masks, Socks or Gift Cards.
Put the product(s) you wish to return in the same bag or box in which you received it and stick the carrier’s return label on the outside. Then deliver the package to one of the delivery points or wait for our transport agency to pick it up at the address you specify.
Follow the instructions and we will take care of the rest. If you have any doubts about any of the steps, please contact us at email@example.com.
Treat the garments with care
We appreciate that you treat the garments with care. Fold them with care and make sure they are protected against any external agents. Reuse the packaging in which you received your order when returning items.
When your return arrives, we will carry out a Quality Control check to ensure that the items are in their original condition. If any item is returned in a condition that does not meet our requirements, we will not be able to process your return. You will be able to receive the item back as long as you cover the return postage costs.
We ask that you return items in their original condition:
- Unwashed and unworn
- With all tags and labels
- Free of stains and odours
Once I have returned the item(s), how long will it take to get my money back?
Once we receive the product/s in our warehouse, we will proceed to check their condition and we will refund the money to the same payment method used for the original purchase, deducting only the amount associated with the return shipping costs that the customer assumes. The return process can take up to 14 days (depending on the payment method) after receiving the return.
Although we do everything possible to ensure that you receive our pieces in perfect condition, it may happen that you receive a garment in poor condition.
If for some reason you received a defective garment or have a problem with the garment after a short time, please write to us at firstname.lastname@example.org indicating the problem along with photos of the defective garment. These things should not happen and we will do our best to ensure that you receive our pieces in perfect condition.
The CUSTOMER has the possibility of making returns of products received in poor condition, either due to tare or factory defect, (provided that said defects were not due to improper handling or use by the CUSTOMER), or that have been damaged. in the transport.
In the event of a defective product, WEBSITE OWNER is responsible for any lack of conformity that becomes apparent within a period of two years from delivery. The consumer and user must inform the WEBSITE OWNER of the lack of conformity as soon as they become aware of it.
In cases where the CUSTOMER considers that at the time of delivery of the product it does not comply with the provisions of the contract, they must contact THE WEBSITE OWNER as soon as possible through the email email@example.com, providing the product data, verifying the defect/damage by sending photographs in which it is verified that the product is really damaged, deteriorated or defective.
The WEBSITE OWNER only accepts returns of products purchased on the Website without unsealing, that have not been tampered with or that are defective, within a maximum period of 14 days from the date of delivery of the merchandise.
It is not a condition that the products be returned in their original packaging. WEBSITE OWNER informs the CUSTOMER that if the products are not returned in the same original packaging, the goods may suffer a depreciation.
The expenses incurred derived from the transport to return the product will be borne by the CUSTOMER, except in the case of a product manufacturing defect.
Once the original merchandise has been received, its condition will be checked and THE WEBSITE OWNER will notify the CUSTOMER by email if he is entitled to exchange for a new product or a refund of the money.
However, we may withhold the refund until we have received the goods, or until the CUSTOMER has presented proof of the return of the products, depending on which condition is met first.
Any refund that THE WEBSITE OWNER must make to the consumer due to the price reduction or the termination of the contract will be executed without undue delay and, in any case, within a period of fourteen days from the date on which THE WEBSITE OWNER has been informed of the consumer’s decision to claim their corresponding right.
Notwithstanding the foregoing, in the event that it is the resolution of a contract for the sale of goods, the refund will begin to count from the moment THE WEBSITE OWNER has received proof provided by the consumer that he has returned them.
The THE WEBSITE OWNER will make the refund indicated in the previous section using the same means of payment used by the consumer for the acquisition of the good, unless otherwise expressly agreed between the parties, and provided that it does not entail an additional cost for the CONSUMER. The WEBSITE OWNER may not impose any charge on the consumer for the reimbursement.
To find out the procedures to be followed for the return of a product damaged during shipping, incorrect or defective, you can directly contact our CUSTOMER SERVICE AND AFTER-SALES SERVICE through the email firstname.lastname@example.org
14. INFORMATION ON THE PROCESSING OF PERSONAL DATA
In accordance with the provisions of REGULATION (EU) 2016/679 of the EUROPEAN PARLIAMENT and of the COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (GENERAL DATA PROTECTION REGULATION – GDPR EU 2016/679) and in the Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD 3/2018), THE WEBSITE OWNER informs the CUSTOMERS AND/OR USERS of the website https://zymetric.pro that all personal data provided by filling in the electronic contact or registration forms on the website, by sending emails to the various email accounts under the Internet domain zymetric.pro are part of the Register of Processing Activities (RAT) of WEBSITE OWNER which will be updated periodically in accordance with the provisions of the RGPD EU 2016/679, for use by the various departments of the company in order to provide the customer and / or user our services, give them processing (management, collection and shipment of items and/or products purchased), send the newsletter about offers, promotions and recommendations of the WEBSITE OWNER, as well as send commercial communications about our items and/or products by letter, telephone, email, SMS/MMS, WhatsApp, Telegram or other equivalent means of electronic communication, provided that the interested party has consented to the processing of their personal data for this purpose.
Legitimation of the processing is based on the performance of a contract to which the data subject is a party or for the implementation of pre-contractual measures at the request of the data subject or by obtaining the data subject’s express consent. We will retain your personal data for as long as there is a mutual interest in doing so, from the time you give us your consent until you revoke it or request the restriction of processing. In such cases, we will keep your data blocked for the legally required periods. The data will not be disclosed to third parties, unless legally obliged to do so.
By entering their data in the electronic forms on the website, the CUSTOMER grants their explicit and unequivocal consent to WEBSITE OWNER to proceed, in compliance with the purposes mentioned in the previous section, to process the personal data provided.
Such data will not be transferred by THE WEBSITE OWNER to third parties without the explicit and unequivocal consent of the CUSTOMER. All of the above is without prejudice to the WEBSITE OWNER’S duty to cooperate with the competent administrative and judicial bodies that may require data from the CUSTOMER concerned.
Likewise, THE WEBSITE OWNER informs the CUSTOMER of the possibility of exercising the rights of access to personal data, rectification, deletion (right to be forgotten), limitation of processing, data portability, opposition to processing and not to be subject to automated individual decisions and, when the processing is based on consent, the right to withdraw it at any time, by means of a letter sent to the postal address C/ Colmenarejo 1, 28229 – Villanueva del Pardillo (Madrid), Spain or via the e-mail address email@example.com, enclosing, in both cases, legally valid proof of identity, such as a photocopy of the DNI/NIE/Passport, and clearly indicating the right that the data subject wishes to exercise.
15. LIABILITY AND DISCLAIMER OF LIABILITY
THE WEBSITE OWNER cannot guarantee the technical continuity of the online shop on the website, the absence of service failures or interruptions or that the website will be available or accessible one hundred percent of the time. The WEBSITE is hosted on a secure server with the necessary SSL security certificate, these being the tools available to the WEBSITE OWNER to control the absence of viruses, worms or any other harmful computer element.
Under no circumstances shall the unavailability of the website, or the existence of faults in the same, entitle the CUSTOMER or third parties to claim any type of remuneration or compensatory benefit for any reason whatsoever.
16. INTELLECTUAL AND INDUSTRIAL PROPERTY
The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, designs, logos, text and/or graphics are the property of WEBSITE OWNER or, where appropriate, has a licence or express authorisation from the authors.
All the contents of the website are duly protected by intellectual and industrial property regulations, as well as being registered in the corresponding public registers.
The total or partial reproduction, use, exploitation, distribution and commercialisation, in any case requires the prior written authorisation of the WEBSITE OWNER.
Any use not previously authorised by the WEBSITE OWNER will be considered a serious breach of the author’s intellectual or industrial property rights.
The designs, logos, text and/or graphics not belonging to WEBSITE OWNER and which may appear on the website belong to their respective owners, who are themselves responsible for any possible controversy which may arise with respect to the same.
WEBSITE OWNER recognises in favour of its owners the corresponding industrial and intellectual property rights, and their mere mention or appearance on the website does not imply the existence of any rights or responsibility of WEBSITE OWNER over them, nor any endorsement, sponsorship or recommendation by the same.
The establishment of a hyperlink does not imply in any case the existence of a relationship between THE WEBSITE OWNER and WEBSITE OWNER in which it is established, nor the acceptance and approval by THE WEBSITE OWNER of its contents or services.
Those persons who intend to establish a hyperlink must request prior written authorisation from the WEBSITE OWNER. In any case, the hyperlink will only allow access to the home-page or home page of the websites, and must also refrain from making false, inaccurate or incorrect statements or indications about THE WEBSITE OWNER, or include illegal content, contrary to good customs and public order.
WEBSITE OWNER is not responsible for the use that each user makes of the information made available on the website nor for the actions carried out on the basis of the same.
WEBSITE OWNER assumes no responsibility for the information contained in third party websites which can be accessed by “links” or links from any website owned by WEBSITE OWNER. The presence of “links” or links on the WEBSITE OWNER’S website is for information purposes only and in no case is a suggestion, invitation or recommendation about them.
18. ENTIRE AGREEMENT
The present conditions have been set out in due time, in accordance with current legislation. Likewise, THE WEBSITE OWNER places these General Conditions at your disposal, so that they can be stored and reproduced, thus complying with the legal duty of prior information.
WEBSITE OWNER reserves the right to modify, at any time and without prior notice, the presentation and configuration the website, the functionalities of the same and/or the contents incorporated therein. It also reserves the right to cease to provide services at any time, maintaining intact the commercial obligations or any other type of obligations acquired up to that time.
In the event that any provision or provisions of these Conditions of Purchase are held to be void or unenforceable, in whole or in part, by any Court, Tribunal or competent administrative body, such invalidity or unenforceability shall not affect the remaining provisions. In such a case, the clause or clauses affected shall be replaced by another or others that have the most similar effects to those of the replaced clauses.
19. CUSTOMER SERVICE AND AFTER-SALES SERVICE
To make any kind of query, make a suggestion, or submit a complaint or claim relating to the contracting of articles and/or products, you can do so by filling in the contact form on the website, via the e-mail address firstname.lastname@example.org
during the following hours:
- Monday to Friday from 9:00 hours to 18:00 hours
- Closed on Saturday, Sundays and public holidays.
20. EUROPEAN PLATFORM FOR ONLINE DISPUTE RESOLUTION
In the event that the CUSTOMER has had a problem with a purchase or the provision of an online service, he/she may use this means to make any claim in relation to said purchase or provision of services, as well as to opt for an out-of-court settlement of the conflict that has arisen.
Pursuant to the provisions of Article 14.1 of Regulation (EU) 524/2013 applicable throughout the European Union and Law 7/2017 of 2 November, which transposes into Spanish law Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution in consumer matters, WEBSITE OWNER makes the following link available to users of the website:
Through this link, CUSTOMERS of the website will be able to access the European Platform for Online Dispute Resolution in Consumer Disputes (ODR).
21. EVENTS BEYOND OUR CONTROL
We shall not be liable for any failure or delay in the performance of any of our obligations where such failure or delay is due to events beyond our reasonable control (“Force Majeure”).
Force Majeure shall include any act, event, default, omission or accident beyond our reasonable control, including but not limited to the following:
- Strikes, lockouts or other industrial action.
- Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or any other natural disaster.
- Inability to use trains, ships, aircraft, motor transport or other means of transport, public or private.
- Inability to use public or private telecommunications systems.
- Acts, decrees, legislation, regulations or restrictions of any government or public authority.
Obligations shall be deemed to be suspended for the period during which the Force Majeure Event continues, and we shall have an extension of time to perform such obligations for a period of time equal to the duration of the Force Majeure Event. We will use all reasonable endeavours to bring the Force Majeure Event to an end or to find a solution that will enable us to perform our obligations despite the Force Majeure Event.
These General Conditions are governed by Spanish law. The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the judges and courts of the user’s domicile.
If any clause included in these General Conditions is declared totally or partially null and void or ineffective, such nullity or ineffectiveness shall only affect such provision or the part thereof that is null and void or ineffective, and these General Conditions shall remain in force in all other respects and such provision or part thereof shall be deemed not to be included.
Likewise, these terms and conditions are subject to any other provision, regulation or law that is directly or indirectly applicable to them.
We also remind you that you can access the European Union’s online dispute resolution platform by following this link: